JoulestoWatts
Real Time Analyst at JoulestoWatts in Hybrid - Bengaluru(Brookefield)
Mid LevelHybridHybrid - Bengaluru(Brookefield)300000 INR–500000 INR/yr
Skills
RTAQueue ManagementWFMReal time analysisQueueReal time pcrManagementTime
Job Description
shift patterns,optimization,reducing shrinkage
Minimum of 12 months of experience in Queue management and maintaining the Service level. Spreadsheets with intermediate formula application and database software (e.g
Excel and Access) experience required.
Relevant Experience with call center telephony metrics
Minimum of 12 months of experience in Queue management and maintaining the Service level. Spreadsheets with intermediate formula application and database software (e.g
Excel and Access) experience required.
Relevant Experience with call center telephony metrics