PHYSICIAN SUPPORT SPECIALIST at Joseph Spine… · Riverview

The Physician Support Specialist travels between Tampa and Riverview as needed and maintains effective and organized systems to ensure effective scheduling and timely patient flow.  Provides a smooth and pleasant patient experience and ensures physician’s office schedule is organized and efficient.  This is an administrative role, NOT a clinical or Medical Assistant role.

ESSENTIAL RESPONSIBILITIES:

• Coordinates Physician schedules to maximize efficiency between clinics, surgeries, meetings, and conference calls and administratively assists to keep Providers on task to ensure smooth workflow and continuity of appointments
• Communicates effectively, professionally, and flexibly responds to constantly changing demands.
• Triages telephone messages and returns calls to provide timely answers to patients / physicians / pharmacies / attorneys, etc.
• Collaborates with coworkers, management, patients, visitors, and Physicians to achieve Practice goals.
• Rooms, interviews, and transports patients via wheelchair making appointment and scheduling adjustments as required.
• Addresses scheduling, authorization, and billing issues with an appropriate sense of urgency to ensure prompt and successful resolutions.
• Performs other non-clinical duties as directed or assigned.

QUALIFICATIONS:

• High School Diploma
• Minimum 2-3 years’ experience working in an orthopedic spine practice, pain management center, clinic, or hospital
• Bilingual (English/Spanish) a plus, but not required
• Ability to reliably travel between Tampa and Riverview as clinic schedules dictate
• Intermediate experience with AllScripts EHR and Microsoft Suite
• Ability to download and use a multi-factor authentication (MFA) Authenticator application on personal mobile device as required for secure access to business-related systems and platforms
• Works effectively both independently and as a team member with physicians, management, and other staff
• Provides excellent patient care, exceptional customer service, and practices professional telephone etiquette
• Utilizes good judgment, willingness to learn, analytical thinking, and problem-solving skills
• Remains calm under pressure and manages time efficiently in a fast-paced, constantly changing environment
• Possesses superior attention to detail, accurate typing skills, and collaborative verbal communication skills
• Proficiency in Microsoft Office suite, AllScripts PM/EHR, and Phreesia software
• Able to effectively understand, follow, and communicate oral and written instructions in English. Must read, write, and speak English fluently to ensure clear work-related communication and patient safety

PHYSICAL REQUIREMENTS:

• Ability to safely push and maneuver occupied wheelchairs up to 75 pounds of force.
• Ability to occasionally lift up to 25 pounds.
• Able to spend prolonged periods sitting at a desk while working on a computer, standing, walking, and navigating hallways, elevators, and outdoor walkways.

INCLUSIVE, EQUAL OPPORTUNITY EMPLOYER