Manager at Joseph Jacob Jewelers in York, PA

We are looking for a competitive Retail Sales Managers/Assistant Managers to help customers identify and purchase products they desire. Management duties include selling, restocking, and merchandising. The goal is to provide high-class customer service and to increase the company’s growth and revenue through sales maximization.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service

• Maintain outstanding store condition and visual merchandising standards

• Maintain a fully stocked store

• Ascertain customers’ needs and wants

• Recommend and display items that match customer needs

• Welcome and greet customers

• Manage point-of-sale processes

• Actively involved in the receiving of new shipments

• Keep up to date with product information

• Accurately describe product features and benefits

• Follow all companies' policies and procedures

• Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance

• Operate point of sale (POS) and take payment or obtain credit authorization

• Provide estimates for jewelry and watch repairs

• Perform business opening and closing procedures as outlined in Policy and Procedures Guide

• Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows

• Complete case counts

• Maintain safety and security of location by following all Loss Prevention and Security policy and procedures

• Maintain flexibility to work any shift, including weekends, holidays and overtime

• Must be able to perform the essential functions of this position with or without reasonable accommodation

• Skills

• 5 years in jewelry sales experience****

• Proven working experience in retail sales

• Basic understanding of sales principles and customer service practices

• Proficiency in English

• Track record of over-achieving sales quota

• Solid communication and interpersonal skills

• Customer service focus

• Friendly, helpful, confident and engaging personality

• Basic administration skills

• High school degree

• Commitment to excellence, with a passion for jewelry with a desire to succeed.

• Compensation based on experience.