Job Description: 

Payments Delivery Lead

Jonas Club

THE COMPANY

Jonas Club Software is an industry leading club-first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by thousands of clubs across five continents for more than 35 years, Jonas Club combines hospitality-grade performance with a global team of over 6,000 professionals focused on service, security and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations. Our unified, contextual activity timeline brings reservations, point-of-sale and food and beverage, billing and finance, events, member services and reporting into one secure platform that enables seamless interactions between members, staff and the broader club community.

POSITION

The Payments Delivery Lead is responsible for ensuring Payments initiatives are executed, delivered, and stabilized successfully once work is committed.  This role exists to protect customer trust, revenue integrity, and operational stability across Payments. It owns delivery outcomes in a space where failures are client‑visible, financially sensitive, and escalate quickly. This role owns execution, accountability, and recovery — stepping in wherever Payments work becomes stuck, risky, or escalated.  The role acts as the single execution owner for Payments initiatives, coordinating across Engineering, Product, Operations, Finance, Support, Compliance, and external payment partners to ensure work ships, works in production, and is operationally adopted.

JOB RESPONSIBILITIES:

• Own end‑to‑end execution of Payments initiatives from prioritization through delivery, stabilization, and adoption
• Drive delivery plans, milestones, dependencies, and sequencing across teams
• Actively unblock Engineering, Operations, Finance, and external partners to keep work moving
• Escalate risks and trade‑offs early and force decisions when needed
• Ensure Payments initiatives ship on time and meet defined outcomes
• Ensure Payments workflows support real‑world operational, financial, and support processes
• Identify edge cases, failure modes, dependencies, and integration risks early
• Drive consistency and standardization across payment workflows
• Reduce manual effort, operational friction, and downstream support issues
• Serve as the primary point of ownership for Payments delivery across Product, Engineering, Finance, Operations, Support, and Commercial teams
• Translate strategic priorities and financial insights into executable work
• Drive alignment across teams with competing priorities
• Hold teams accountable to commitments and outcomes
• Act as the primary owner for customer escalations, taking direct control through to resolution
• Support implementation of payments functionality
• Monitor payment flows, transactions, and system performance
• Assist with reconciliation, issue tracking, and operational processes
• Identify and onboard beta customers for new payment features
• Act as a primary point of contact for early adopters, guiding clients through setup, configuration, and best practices

JOB QUALIFICATIONS:

• 2–5+ years of experience in payments, SaaS, fintech, or operations/program management
• Strong understanding of credit card processing, payment gateways, and banking integrations
• Experience working with payment processors, acquiring banks, or fintech platforms
• Strong project management and organizational skills
• Excellent analytical, organizational, and communication skills
• Ability to troubleshoot issues and drive solutions independently
• Proven experience owning client‑visible issues through resolution
• Demonstrated comfort operating under pressure with incomplete information
• Strong track record of driving work across cross‑functional teams
• Understanding of compliance frameworks (PCI-DSS, NACHA, card brand rules)

                                                                                    

Business Unit: 

Jonas Club

                                                                                    

Scheduled Weekly Hours:

37.5

                                                                                    

Number of Openings Available: 

1

                                                                                    

Worker Type: 

Regular

                                                                               

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

 

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

 

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

 

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.