Implementation & Support Specialist  

Jonas Club – Project Synergy 

USA/Canada 

POSITION 

You care about helping small business owners (and enterprise clients) reach their dreams. You sweat the details of their issues and truly care about the customer experience. In fact, you do whatever’s needed to help our customers succeed. You’re a terrific listener, a diplomatic negotiator, and a discerning communicator. You see what needs to be done and you're motivated to do it without direction, at the same time looking for opportunities to share ideas and pitch in on others’ projects. You take customer feedback as a challenge to get it right and get joy from building a product that customers love. 

The ideal candidate will be self-motivated, independent, customer focused with the ability to set priorities. The candidate will also be a strong communicator, a problem solver, one who listens, and has patience and composure when dealing with clients. The position will also involve strong collaboration with colleagues in all areas of our business including software development, customer support, and sales to help ensure our client’s needs are being fulfilled. 

JOB RESPONSIBILITIES: 

• Install, Configure, and Train our customers with the highest quality service to ensure a smooth business transition. 

• Outside of implementation projects, you will be available for customer support through designated channels; striving to maintain service level agreements.  

• Build and maintain Client relations; understanding and motivating clients through integrity and trust  

• Consult with clients and review their current work process to assess their needs 

• Assist clients to create and meet milestones while continuing to monitor project budgeted hours 

• Discuss requirements and explain functionality to both technical and non-technical individuals or groups 

• Proactively assess, clarify, and deliver on customer needs, driving towards the success of their business and our partnership with them throughout the onboarding process. 

• Maintain an understanding of our internal applications, processes, customer products, and customer-facing websites 

JOB QUALIFICATIONS: 

• College or University Degree in Accounting, Information Technology, or equivalent professional experience 

• You love technology. And you have acquired technical learning. Tell us about it. 

• You are passionate about helping others 

• You are good at problem solving…and you enjoy it! 

• Effective verbal and written communication skills 

• Excellent organizational skills and time management 

• Experience in the Club industry would be considered an asset 

• Knowledge of Jonas Club Management Software would be considered an asset 

• Must be willing to travel up to 50% of the time