Customer Service Representative at Jon Wayne… · US-TX-San…

Summary: Jon Wayne Service Company is the largest and fastest growing Residential service and replacement company in their market, known for its excellent reputation. They are seeking a Customer Service Representative to help customers schedule appointments for HVAC, Plumbing, and Electrical service while ensuring total customer satisfaction. Responsibilities: - Your primary responsibility is to help customers schedule appointments for HVAC, Plumbing, and Electrical service - Ensure a companywide commitment to quality and total customer satisfaction - Randomly check with customers to be certain they are satisfied with our performance - Work with dispatch to improve accuracy in scheduling and speed of response - Be available to assist, in any way possible, the service and installation departments to achieve their objectives - Commit to an ongoing process of self and formal education in the fields of customer relations - Abide by all company procedures, and policies - Serve as a diplomat who represents the customers’ best interests without regard to your co-workers or the company Required Qualifications: - Must have successful work experience in the area of customer service, inside sales, or telemarketing - Must be an excellent “people” person with superior skills in the areas of customer service, problem resolution, and sales - Must have excellent writing, communication, and organizational skills and minimum 30wpm typing speed - Must be willing to work a flexible schedule including some evenings and weekends on a rotation - Must be willing and able to handle high call volume, especially in peak hours and busy season – mostly inbound but also some outbound calls - Must have reliable transportation and be willing to commit to supporting the department as a team player - Must be willing to strive for and achieve goals and have progress tracked, both individually and by department Required Skills: Typing Speed 30wpm Benefits: Weekly Payroll Year Round, Hourly pay + Incentives, Vacation pay, Continuing education, We promote from within, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, 6 Paid Holidays per year, Plans for Life, accident, cancer, hospitalization, short term disability insurance, Company pays for Long-Term Disability coverage for all employees, Matching 401K