Senior Technical Sales Specialist at Johnson &… · Santa…

Senior Technical Sales Specialist Location: Santa Clara, California, United States of America At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Sales Enablement Job Sub Function: Sales Strategy Job Category: Professional All Job Posting Locations: Atlanta, Georgia, United States, Los Angeles, California, United States of America, Minneapolis, Minnesota, United States of America, New City, New York, United States, Santa Clara, California, United States of America, Seattle, Washington, United States of America Job Description: We are searching for the best talent for a Senior Technical Sales Specialist position. This is a remote role available in all states within the United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply. About Surgery Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of MedTech surgery? Ready to join a team that’s reimagining how we heal? Our MedTech Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech. Job Description: We are seeking a dynamic and self-motivated Technical Sales Specialist to join our Technical Sales team. The ideal candidate will have a strong understanding of connected devices, software, cloud, and how to sell connected devices with associated software into hospitals. This person will be responsible for providing technical support to sales representatives and customers, communicating our connected medical devices and software and their IT specs, answering technical questions that arise from customers, and coordinating with relevant JJMT teams to fill in IT/IS questionnaires that come from customers and answer customer questions related to those questionnaires. The role will focus on North America sales but will also support APAC, EMEA, and LATAM as needed to ensure that processes followed are globally consistent. You will be responsible for: Lead complex customer technical engagements during the sales cycle, providing rapid, knowledgeable guidance and demonstrating advanced problem-solving ability and deep product expertise. Collaborate with Regional Sales Managers, Account Managers, and Commercial Leaders to support and shape sales strategy with customers by partnering with them for presentations and Q&A with customer stakeholders that have any questions about connectivity in the device and/or software Seek, analyze, and act on customer feedback, liaising with service, engineering, research, and product teams to answer and review IT/IS questionnaires, guide complex follow-up discussions, and provide structured feedback that informs product, commercial, and process improvements. Serve as a subject matter expert, aiding team members in reducing customer escalations and contributing to cost containment through expert guidance. Work closely with cross-functional teams, including Professional Education, Customer Success, R&D, and Clinical Engineering, to foster client satisfaction and encourage repeat business. Maintain and improve Technical Sales tools, talk tracks, response frameworks, and best practices that improve consistency, quality, and scalability across regions. Ensure customer feedback during the sales process is quickly and accurately communicated to the appropriate internal teams, expediting resolutions. Remain informed of industry advancements, evidencing a commitment to continuous professional development and market leadership. Qualifications / Requirements: Education: Remain informed of industry advancements, evidencing a commitment to continuous professional development and market leadership. Required: Minimum of 5+ experience in Medtech, healthcare sales, SaaS, technical sales, solutions consulting, field applications, or similar technical roles. Experience with connected medical devices and their use in a hospital environment. Demonstrated experience in medical technology or technical roles, with a focus on robotics or connected medical devices. Proficiency in the understanding of robotics, human physiology, and medical equipment, with the ability to apply this knowledge in a sales context. Excellent communication and presentation skills, capable of explaining complex technical information in an easily understandable format to commercial teams, hospital stakeholders, and executive audiences. Strong business acumen, strategic thinking, and problem-solving skills with the ability to influence decisions in a competitive sales environment. Flexibility for travel (up to 30%) to meet with clients and attend events. Proficient in the use of CRM software and sales analytics tools to track client interactions and sales progress. Preferred Skills & Experience: Experience selling connected devices into hospitals Knowledge of articulating cloud-based infrastructures, EHR interfaces, network diagrams & data flows Knowledge of software architectures to protect PHI, data encryption, and data de-identification Knowledge of hospital network connectivity and cybersecurity protection protocols Experience with navigating hospital data security questionnaires and managing relevant stakeholders Experience operating in a global or multi-region environment with an emphasis on consistency and scalability Experience creating sales enablement content, standardized processes, or playbooks for broader team use Other Requirements: Experience creating sales enablement content, standardized processes, or playbooks for broader team use The anticipated base pay range for this position (with the exception of the Bay Area) is: 94,000-151,800 The anticipated base pay range for Bay Area of California is: 109,000- 174,800 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year The following link to general company benefits information MUST also be included in the posting: Please use the following language: For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource. #LI-Remote #31710 Required Skills: Preferred Skills: Analytical Reasoning, Brand Positioning Strategy, Coaching, Communication, Competitive Landscape Analysis, Cross-Functional Collaboration, Customer Centricity, Customer Experience Management, Market Research, Problem Solving, Project Management, Sales Enablement, Sales Prospecting, Sales Support, Solutions Selling, Strategic Sales Planning, Strategic Thinking Additional Locations: Los Angeles, California, United States of America, Minneapolis, Minnesota, United States of America, Seattle, Washington, United States of America, Atlanta, Georgia, United States, New City, New York, United States