Senior Manager, TPO Global CRM at Johnson &… · Singapore

Senior Manager, TPO Global CRM Location: Singapore, Singapore At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Technical Product Management Job Category: People Leader All Job Posting Locations: Singapore, Singapore Job Description: DePuy Synthes is recruiting for a(n)Senior Manager, TPO Global CRM Johnson & Johnson announced plans to separate our Orthopedics business toestablisha standalone orthopedics company,operatingasDePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24SCIENCEPARKmonths, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may berequired, regulatory approvals and other customary conditions and approvals. Should you accept this position, it isanticipatedthat, following conclusion of the transaction, you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes. Job Overview This role provides strategic product ownership and leadership for DePuy Synthes’ Global CRM technology platforms, enabling commercial teams to better serve customers and improve business outcomesand reports into the DePuy Synthes Technology organization. TheSr. Manager, TPO Global CRMpartners closely with global commercial, digital, and IT stakeholders to define product vision, prioritize capabilities, and ensure delivery of scalable, compliant, and high‑value CRM solutions across regions.Therole hasa significantimpact on how DePuy Synthesserves customers globally, drives business growth,and supports commercial excellence through technology. Key Responsibilities Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and businessobjectives. Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities. Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, and analytics needs, and integrations with broader commercial functions (marketing automation, customer data) Lead cross‑functional collaboration with IT delivery teams, vendors, and architects to ensure high‑quality, on‑time product delivery. Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities. Ensure CRM solutionscomply withdata privacy, security, and regulatory requirements across global markets. Track product performance and adoption, using insights to drive continuous improvement and value realization. Provide leadership and guidance within the Commercial Technology organization, modeling strong product ownership and stakeholder engagement. Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, anddata‑drivendecision‑makingwhile driving scalable and compliant commercial execution across sales, marketing, and customer operations. Qualifications Education Bachelor’s degreerequired(Information Technology, Computer Science, Business, or related field). Advanced degree (e.g., MBA or Master’s) preferred. Experience and Skills Required: 8-10years ofexperience in technology product ownership or product management within enterprise IT environments. Strong background supporting commercial or customer‑facing technologies,includingSalesForce.com CRMplatforms. Proven ability to translate complex business needs into prioritized technology solutions. Experience working with global stakeholders across regions and cultures. Solid understanding of system integration, data, and enterprise application landscapes. Strong communication, influence, and stakeholder management skills at senior levels. Preferred: Experience supporting globalSalesforce.comimplementations in a large, matrixed organization. Familiarity with Agile or product‑based delivery models. Experience working with external technology vendors and system integrators. Exposure to regulated industries such as medical devices or life sciences. Other: Travel: Occasional international travel may berequired. Certifications: Product management, Agile, orSFDC‑related certifications preferred but notrequired. #LI-Hybrid #DePuySynthesCareers Required Skills: Preferred Skills: Analytical Reasoning, Consulting, Cost Management, Creating Purpose, Cross-Functional Collaboration, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Strategic Supply Chain Management, Team Management