Field Customer Engagement Specialist (Center… at Johnson &… · Italy

Field Customer Engagement Specialist (Center Italy) Location: Milano, Italy At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Marketing Job Sub Function: Product Management Job Category: Professional All Job Posting Locations: Milano, Italy Job Description: Johnson & Johnson Innovative Medicine is currently recruiting for a Field Customer Engagement Specialist (Center Italy). Role Purpose Field‑based role focused on enhancing the quality and impact of customer engagement with a defined panel of Leading Specialists. Strengthens disease educational narratives, generates actionable customer insights, and connects Marketing strategy with field execution. No direct product sales targets; variable compensation may apply on selected engagement and insight KPIs. Key Responsibilities Customer Engagement: Manage a panel of ~60 Leading Specialists, delivering structured, high‑quality interactions aligned to customer needs and portfolio priorities. Customer Insights: Capture and translate field insights into actionable input for Marketing and cross‑functional teams. Disease educational Narrative Activation: Reinforce and adapt brand narratives through consistent, high‑impact customer conversations. Disease Educational Support: Support key initiatives and events, including speaker briefing and message alignment. Cross‑Functional Collaboration: Work closely with Marketing, Sales, Medical and field teams to ensure coordinated customer engagement. Performance & Incentives Measured on engagement quality, coverage, frequency, and insight contribution. Eligible for variable compensation linked to selected KPIs (e.g. engagement effectiveness, insight impact, contribution to brand activation). Requirements: University Degree in scientific field Master's in marketing, business school qualification, or similar will be considered a nice to have Fluent English and Italian 3 years' experience in roles related to the pharmaceutical industry, such as Sales Representative, Product Manager or similar Required Skills: Preferred Skills: Analytical Reasoning, Brand Marketing, Brand Positioning Strategy, Business Behavior, Coaching, Communication, Consulting, Customer Centricity, Customer Intelligence, Data Analysis, Data-Driven Decision Making, Data Savvy, Execution Focus, Financial Analysis, Innovation, Presentation Development, Problem Solving, Product Management, Product Strategies The anticipated base pay range for this position is: €39.800,00 - €64.055,00 Benefits: In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers. *This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.