Director 3PL Partner Management at Johnson &… · Zug

Director 3PL Partner Management Location: Zug, Switzerland At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Supply Chain Deliver Job Sub Function: Warehouse & Distribution Job Category: People Leader All Job Posting Locations: Zug, Switzerland Job Description: Johnson & Johnson is currently seeking 3PL Partner Management Director join our TEAM.The role is based in Zug / Switzerland. Job Description Summary The JJMT Transformation function is responsible for designing and realizing the future-state supply chain network for Johnson & Johnson MedTech. This function includes oversight of consolidation and rationalization actions for the global distribution network, a strategic shift toward an asset-light model, and the build-out of new, future-looking logistics capabilities including partner management, network design, systems strategy, and defining the transition standards required to sustain performance in the future state. The team operates centrally, working in close partnership with regional Deliver teams across EMEA, APAC and Americas. PURPOSE OF POSITION As part of the Transformation function, this role leads the Logistics Partner Management capability, defining and governing how J&J engages with 3PL partners across the global distribution network. The position is responsible for establishing the end-to-end partner management model, including standards, engagement frameworks, performance management, and hypercare approaches, ensuring alignment with the asset-light operating model and transformation objectives. This includes ensuring that 3PL partners operate in line with defined expectations, contractual commitments, and performance targets, while enabling transparency, accountability, and continuous improvement across the network. The role works closely with Business Architecture, Systems Strategy, Network Design, Procurement, and regional teams to ensure partner management is structured, scalable, and fully integrated into the broader transformation program and value realization agenda. RESPONSIBILITIES Lead the Logistics Partner Management capability within the Transformation function, ensuring alignment of priorities, activities, and outputs with transformation objectives Define and govern the end-to-end 3PL partner management model, including standards, engagement frameworks, performance management, and hypercare approaches Establish global governance structures and interaction models between J&J and 3PL partners, ensuring consistency across regions and partner types Ensure alignment between operational standards, contractual frameworks, and partner execution, in close collaboration with Procurement and Legal teams Oversee deployment of partner management capabilities across regions, ensuring adoption of standardized approaches and consistency in execution Provide oversight of 3PL performance, including visibility into service, cost, and operational metrics, and ensure alignment with contractual commitments and value targets Drive escalation and resolution of critical partner-related issues, ensuring cross-functional alignment and timely decision-making Partner with Network Design and Value Assurance teams to ensure partner-related assumptions are reflected in business cases and that partner performance supports value realization Collaborate with Systems Strategy and Business Architecture teams to ensure alignment between partner capabilities, business processes, and system requirements Ensure effective hypercare and stabilization of new 3PL-operated sites, enabling transition to steady-state operations Identify opportunities to improve partner performance, standardization, and efficiency across the network, driving continuous improvement initiatives Provide clear reporting and decision support to Transformation leadership and governance forums on partner performance, risks, sourcing stage gate and improvement actions Build and lead a high-performing team across partner management sub-capabilities (e.g., Standards, Engagement, Performance Management, Hypercare) EDUCATION/EXPERIENCE Education and/or additional training: A minimum of a Bachelor’s degree is required A Master's degree or MBA in Supply Chain, Operations, or a related field is preferred Experience and functional competencies: Minimum 10–15 years of relevant experience in supply chain, logistics, or partner/supplier management, with significant exposure to 3PL operating models Strong understanding of warehouse and transportation operations within outsourced or asset-light environments Experience defining and implementing partner management frameworks, governance models, and performance management approaches at scale Experience working with 3PL contracts, SLAs, and commercial frameworks, with ability to align operational execution with contractual commitments Proven experience leading cross-functional initiatives and working across global, matrix organizations Strong leadership and stakeholder management skills, with ability to influence senior stakeholders and external partners Experience supporting large-scale transformation programs, including outsourcing, network redesign, or operating model shifts Strong analytical and problem-solving skills, with ability to assess performance, identify risks, and drive improvement actions Excellent communication and executive presentation skills, with ability to synthesize complex topics into clear, actionable insights Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team! Required Skills: Preferred Skills: Collaboration, Compliance Management, Cost Management, Demand Forecasting, Developing Others, Distribution Management, Distribution Resource Planning (DRP), Fact-Based Decision Making, Inclusive Leadership, Inventory Optimization, Leadership, Operations Management, Order Management, Organizing, Standard Operating Procedure (SOP), Strategic Supply Chain Management, Transportation Management, Warehouse Management