Customer Service Technician at Johnson &… · Madrid

Customer Service Technician Location: Madrid, Spain At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Professional All Job Posting Locations: Madrid, Spain Job Description: Maintenance customer master data in SAP (master data, prices and conditions) and all the invoicing process. • Responds to difficult customer queries. • Investigates and resolves non-routine customer problems. • Determines which complex issues need to be escalated. • Checks accuracy of credits to customer accounts. • Prepares reports on customer master data, prices and credits for management. • Provides updates to customers on order status and/or problem resolutions. • Ensures log is accurately filled out and that all queries have been answered accurately and efficiently. • Ensures fulfilment in scored card and all the SOP, RCM and WI related to Revenue Cycle Required Skills: Preferred Skills: The anticipated base pay range for this position is: €28,700.00 - €46,805.00 Benefits: In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers. *This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.