Guest Service Representative - Meadowbrook… at Johnson… · Prairie…

Summary: Johnson County Park & Recreation District is an award-winning organization dedicated to enhancing community well-being through recreational activities. The Guest Service Representative role involves providing exceptional customer service to guests, ensuring facility cleanliness, and assisting with event management. Responsibilities: - Responsible for interacting with all guests for events and rentals. Greeting customers and providing a high level of customer service - Verify completion of setup, tear down, and cleaning of rental rooms for events, courses, and parties. Ensuring a neat and clean appearance of the facility - Being knowledgeable about rentals and programs while answering questions and promoting facility offerings - Assist all groups with various unforeseen needs that come up throughout the event - Oversee rental guests to confirm rental policies and procedures are upheld - Completes light maintenance duties to include cleaning restrooms, taking out the trash, sanitizing, vacuum and mopping floors, and laundry - Answering phone calls proficiently and professionally - Opening and/or closing facility, as needed - All other duties as assigned Required Qualifications: - Minimum age 18 years and older - High School Graduate - Must be available evenings and/or weekends and be flexible - Must be attentive to detail, self-motivated, able to work with the public - Ability to maintain professional work-related practices - safety, alertness, dependability, responsibility, initiative, good judgment, cleanliness, and ability to work with all ages - Ability to work independently with minimal supervision - Criminal background check required - Must be able to do some heavy lifting (50+ lbs.) Preferred Qualifications: - Strong communication and customer service skills - Ability to follow verbal and written instructions and good organizational skills Required Skills: Phone Handling, Event Setup and Tear Down, Facility Cleaning and Maintenance Benefits: Eligible for paid time off, Earn complimentary seasonal pass(es)