Service Operations Lead at Johnson Controls in Boca Raton, FL

Service Operations Lead Location: Boca Raton-Florida-United States of America Service Operations Lead Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Job Description Summary The Service Operations Lead is responsible for managing end‑to‑end daily operations for multiple IT services, processes, and systems within a defined location, sub‑region, country, or business function. This role ensures IT services are delivered at optimal performance levels, oversees vendor relationships related to assigned services, and maintains data integrity, consistency, and compliance across systems in scope. What You Will Do Own the end‑to‑end operational delivery of multiple IT services, processes, and systems within an assigned scope Ensure IT services meet defined performance, availability, and quality standards Monitor service outcomes and operational metrics to identify risks, issues, and improvement opportunities Serve as the primary operational point of contact for services within scope How You Will Do It Coordinate and manage daily IT service operations, ensuring stability and continuity Oversee and manage third‑party vendors supporting assigned services, including performance tracking and issue resolution Ensure data consistency, accuracy, and compliance for IT services and systems under responsibility Partner with internal IT, business stakeholders, and vendors to resolve incidents and operational challenges Support adherence to IT policies, standards, and governance requirements Drive operational discipline and continuous improvement across service delivery processes Required Qualifications Bachelor’s degree (University degree) or equivalent combination of education and experience 8+ years of relevant IT operations or service management experience Experience managing IT services, processes, and systems in a production environment Experience working with and managing IT service vendors or outsourced partners Strong understanding of operational controls, data integrity, and compliance Proven ability to manage multiple priorities in a complex operational environment Preferred Qualifications Experience supporting IT operations within a global or multi‑regional organization Familiarity with IT service management frameworks (e.g., ITIL concepts) Experience operating within vendor‑supported or transitioned service models Strong stakeholder communication and issue‑resolution skills The role is open to the US (Boca Raton, FL) or Canada HIRING SALARY RANGE: $100,000 - $140,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.