Customer Support Specialist at Johnson… · Lubbock-T…

Summary: Johnson Controls is a global leader in sustainable buildings, focused on reimagining building performance. They are seeking a Customer Support Specialist to handle administrative tasks related to fire suppression parts and interact positively with customers. Responsibilities: - Handle customer complaints - Review and close disputes with collections team - Follow up and coordinate internal resolution to customer complaints - Handle RMAs/credits - Manage cases in Salesforce.com Required Qualifications: - Problem solving - Proactive - Agile – work in fast paced environment with quickly changing priorities - Able to manage tasks effectively - Active Listening skills - CRM experience with Salesforce.com, SAP and JD Edwards - Attention to detail - Microsoft Office Suite Preferred Qualifications: - Bilingual a plus Required Skills: CRM experience, Salesforce.com Important Skills: SAP, JD Edwards Nice-to-Have Skills: Agile, Microsoft Office Suite, Bilingual Benefits: Paid vacation/holidays/sick time - 15 days of vacation first year, Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one