Case Management Coordinator – Outpatient… at John Peter… · Fort Worth

Who We Are JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS? We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

For more information, visit www.jpshealthnet.org. To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org.

Job Title:

Case Management Coordinator – Outpatient Case Management - Days

Requisition Number:

46529

Employment Type:

Full Time

Division:

CLINICAL INTEGRATION

Compensation Type:

Hourly

Job Category:

Allied Health

Hours Worked:

M - F 8am - 4:30 pm

Location:

John Peter Smith Hospital

Shift Worked:

Day

Job Description:

Job Summary: The Case Management Coordinator Outpatient conveys the purpose and services of the case management programs to the user population. This job provides basic health information, collects data and performs clerical duties that support both the Nurse Case Manager and Social Worker. The Case Management Coordinator Outpatient also works with the health care team in support of case management goals, care transitions and health literacy to optimize patient care.

Essential Job Functions & Accountabilities:

1. Screens referred patients for additional services provided by the Outpatient Case Management Department.

2. Supports patients in accessing health related services, including but not limited to, obtaining and ensuring appropriate use of a medical home and overcoming barriers to obtaining needed medical care and social services.

3. Establishes trusting relationships with patients and their families while providing general support and encouragement.

4. Uses electronic resources and registries in collecting, reporting, gathering and documenting data for the case management process.

5. Assists with monitoring preventive health care screenings and open care gaps and conducts outreach to link the patients back to their medical home to have the screenings completed.

6. Serves as a point of contact by phone and in person for patients receiving case management and social work services and others for follow-up activities.

7. Performs face-to-face contacts in the patient’s home, hospital, or medical home settings as needed. Local travel may be required to perform duties at multiple sites.

8. Schedules post discharge follow up and general well visit appointments, determines appropriate care management services, and performs intake screening and general care coordination activities.

9. Performs a range of non-clinical case management functions including but not limited to outreach, social support, resource linkages, interpretation/translation, transportation coordination and medication co pay assistance coordination.

10. Identifies patients with limited literacy levels and assists with completing complex health forms, locating and linking providers and services.

11. Provides patients with appropriate materials to supplement basic health education and encourages patients to be active and engaged in their health and wellness.

12. Conducts transitional care visits with Nurse Case Manager and/or Social Worker to prepare the patient for a successful transition back into the community with discharge access to primary care.

13. Identifies need for advance directive assistance and reports finding to Social Worker.

14. May act as preceptor for newly hired Case Management Coordinators, assist with quality improvement activities, and participate in special case management projects.

15. Promotes individual professional growth and development by meeting requirements for mandatory skills competency, build leadership skills for yourself and others in the department.

16. Performs delegated department operational duties as assigned.

17. Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.

Qualifications:

Required Qualifications:

• One of the following qualification groupings is required for this position as indicated below:
  • High School Diploma, GED or equivalent.
  • 2 plus years experience in a patient care or public health setting
  • Current JPS recognized CPR/BLS Certification and must be maintained throughout employment. May be obtained subsequent to hire.
  • Current Driver’s License in good standing.

OR - 2 plus years experience as a Medical Assistant. - Current JPS recognized CPR/BLS Certification and must be maintained throughout employment. May be obtained subsequent to hire. - Current Driver’s License in good standing.

OR - Between 30-60 college semester hours completed in a public health or health related field of study. - Current JPS recognized CPR/BLS Certification and must be maintained throughout employment. May be obtained subsequent to hire. - Current Driver’s License in good standing.

Preferred Qualifications:

• 1 plus years experience in Case Management
• 1 plus years’ of College
• Certified Community Health Worker Certified Medical Assistant Bilingual in Spanish, Vietnamese, Arabic or other language.

Location Address:
1500 S. Main Street Fort Worth, Texas, 76104 United States