Field Service Engineer L2 at John Crane in Sydney, NSW, au

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

We're looking for an experienced Field Service Engineer (L2) to join our Sydney Airport team. This is a hands-on role suited to someone who enjoys troubleshooting complex equipment, solving technical problems, and working directly with customers in a fast-paced operational environment.

You'll be responsible for maintaining, repairing, and installing advanced X-ray and trace detection systems while ensuring high levels of equipment availability and customer satisfaction.

What You'll Be Doing

• Troubleshoot, service, maintain and repair X-ray and trace detection equipment
• Complete preventative maintenance activities in line with service agreements and schedules
• Respond to breakdowns and corrective maintenance requests within KPI commitments
• Diagnose mechanical, electrical and electronic faults using multimeters, software tools and diagnostic equipment
• Replace motors, belts, rollers, X-ray generators and other machine components
• Perform inspections, cleaning, repairs and component replacement within equipment
• Support installation and commissioning of new systems
• Complete service documentation, reports and maintenance records accurately
• Manage spare parts consumption and inventory transactions
• Participate in continuous improvement initiatives and recommend equipment enhancements
• Support and mentor junior engineers and new team members
• Maintain safe work practices and contribute to a strong safety culture
• Work collaboratively with customers, contractors and internal stakeholders

Qualifications

What We're Looking For

Essential

• Certificate III Trade Qualification or Degree in:
  • Electrical Engineering
  • Electronic Engineering
  • Mechanical Engineering
  • Mechatronics
  • IT or related discipline
• 3+ years' experience in a field service, maintenance, manufacturing, automation or technical support environment
• Experience troubleshooting mechanical, electrical or electronic equipment
• Strong fault-finding and problem-solving skills
• Comfortable using hand tools, power tools and testing equipment
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Provisional or unrestricted driver's licence
• Ability to obtain Airport Security Identification Card (ASIC) and other relevant clearances

Desirable

• Experience supporting:
  • Airport screening equipment
  • Automation systems
  • Industrial machinery
  • Conveyors
  • X-ray systems
  • Security technologies
• Experience working in a 24/7 operational environment
• Knowledge of preventative maintenance programs and service KPIs

What's In It For You?

• Opportunity to work on mission-critical technology used across the aviation industry
• Structured training and development programs
• Exposure to advanced X-ray and detection technologies
• Career progression opportunities within a global organisation
• Supportive and collaborative team environment
• Competitive salary and shift-related benefits

Apply Now

If you're a hands-on engineer who enjoys troubleshooting equipment, working directly with customers, and being part of a high-performing technical team, we'd love to hear from you.

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.