Austin 31 (Slaughter lane/IH35) Texas… at Joe V's Smart… · Austin

Summary: Joe V's Smart Shop is a retail company seeking a part-time Customer Service Representative. The role involves providing superior customer service, maintaining a well-stocked department, and ensuring safety and sanitation standards are met.

Responsibilities:
- Stocks and rotates items as needed
- Assists with inventory control; loads, unloads, and moves product
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Organizes merchandise on pallets to make the department presentable to the public
- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
- Maintains standards in shrink, safety, inventory control, and sanitation
- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
- Builds, stocks, maintains, and takes down store displays
- Performs the duties of Customer Service Assistant as needed
- Provides superior customer service
- Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
- Merchandises product effectively
- Uses suggestive selling techniques to meet customer needs and build department sales
- Cleans and sanitizes sales floor, display cases, prep areas, and equipment
- Properly handles and maintains the operation of all equipment
- Complies with departmental SOPs and store operating procedures
- Prepares tags and signs as needed
- Passion for outdoors
- Ability to complete Green Thumb training (H-E-B internal training)
- Knowledge in the audio / video field
- Knowledge of specialty products, movies, music, electronics, and video games

Required Qualifications:
- 18+ age requirement
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
- HS Diploma or GED (or equivalent)
- Completion of Company Orientation and Safety Training upon hire