Customer Support Team Lead at JobShop Salary… at JobShop · Bengaluru

Role Overview :

We are hiring experienced Team Leaders for an International voice & semi voice process in Bangalore. The ideal candidate should have strong team handling skills, experience managing KPIs, and the ability to drive performance in a fast-paced customer support environment.

Work Location :Hennur, Bangalore

Salary : 5.5 - 6.5 LPA

Call Alam on : 7975570699

Eligibility Criteria:
• Minimum 1 year of experience as a Team Leader in an BPO
• Excellent communication and people management skills
• Experience handling team performance, escalations, and client metrics
• Comfortable working in rotational shifts

Key Responsibilities
• Manage and lead a team of customer support and Recruirtment
• Monitor daily team performance and ensure targets are achieved
• Conduct team huddles, coaching sessions, and performance reviews
• Handle escalations and provide timely resolutions
• Maintain process compliance and quality standards
• Motivate and mentor team members to improve productivity and engagement
• Coordinate with internal stakeholders and operations teams

Preferred Skills
• Strong leadership and decision-making abilities
• Good analytical and problem-solving skills
• Ability to work under pressure and meet deadlines
• Proficiency in MS Excel and reporting

Call Alam 7975570699