Remote Chat and Email Representative at Jobs for… · Philadelp…

Job Description

Remote Chat and Email Representative to prospective clients through clear, timely, and professional written communication. This role is ideal for someone who is organized, empathetic, and confident handling a high volume of inquiries while providing a positive experience in every interaction.

As a key part of the support team, you will help ensure accurate information, timely responses, and a welcoming first impression of the practice. You will play an important role in strengthening trust, improving responsiveness, and supporting smooth day-to-day communication across the organization.

What You’ll Do

• Respond to incoming chat and email inquiries from prospective clients in a professional and courteous manner

• Provide accurate information about services, scheduling, general policies, and next steps based on internal guidelines

• Route complex or sensitive inquiries to the appropriate team members when needed

• Document customer interactions clearly and accurately in internal systems

• Follow up on unresolved messages to ensure timely resolution

• Monitor shared inboxes and chat platforms to maintain response time standards

• Identify common questions or recurring concerns and share insights with leadership to help improve service and communication

• Support administrative communication tasks as needed to help maintain efficient operations

• Protect company information by following privacy, confidentiality, and data handling procedures

What Success Looks Like

• Communication is handled with empathy, professionalism, and attention to detail

• Inquiries are documented thoroughly and escalated appropriately when necessary

• Response time and service quality standards are consistently met

• Internal teams are supported by organized communication and reliable follow-through

Required Qualifications

• Experience in customer service, administrative support, or a similar communication-focused role

• Strong written communication skills with excellent grammar, spelling, and tone

• Ability to manage multiple conversations and priorities while staying organized

• Comfort working independently in a remote environment

• Strong attention to detail and ability to follow established processes

• Basic proficiency with email platforms, chat tools, and computer systems

• Ability to handle sensitive information with discretion and professionalism

• Reliable internet connection and a productive remote work setup

Nice to Have

• Familiarity with scheduling systems, CRM platforms, or electronic documentation tools

• Experience supporting clients through written digital channels

Work Environment

• Fully remote role

• Primarily text-based communication through chat and email

• Collaboration with administrative support teams as needed

• Structured workflows with opportunities to contribute ideas for improving communication and service quality

Additional Information

All your information will be kept confidential according to EEO guidelines.