Jobhire→
USA Customer Support Agent (PST-EST timezone) at Jobhire · Colombia
Skills
Job Description
About Company
JobHire.ai is a vertical AI agent for automated job search. We help thousands of job seekers land interviews faster by finding, tailoring, and applying to jobs on their behalf. We’re profitable, growing fast, and now expanding the product to deliver long-term user value beyond job offers alone.
📈 ~35% MoM; top 1% in growth rate
💰 Profitable from day one
👥 40 people
🚀 Investors: Deel Ventures, Daniel Gutenberg, Dave Waiser, Margulan Seisembayev, and other unicorn founders.
Mission
JobHire.ai is a personal AI agent for continuous professional development and happiness at work
The role
As http://JobHire.AI continues to scale, personalized human engagement is becoming a key layer of our customer experience.
We’re expanding our Customer Support function to ensure users get maximum value early on, especially during the critical first weeks of their job search. This role focuses on proactive outreach, guidance, and trust-building - helping users fully activate, stay engaged, and confidently progress toward their goals, while driving retention and revenue.
What you’ll do:
- Proactively engage users via chat and calls during onboarding and early usage;
- Reach out to users showing low activity or early churn signals and help them get back on track;
- Act as a human recovery layer: understand user frustration, diagnose issues, and rebuild trust through real conversation;
- Help users understand what can be improved to get better results, using clear and empathetic communication;
- Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value;
- Share user feedback and recurring patterns with Product to improve the overall customer experience.
Key success metrics for the candidate:
- Activation rate: % of users who fully complete their profile within the first week. Target: 95%+
- Early-stage retention rate: % of at-risk users during the first week who remain active after Customer Success interaction. Target: 20%
- Additional product conversion: % of users who purchase resume review or other paid add-ons after interaction. Target: 20%
You might be a great fit if you…
- Have 2**+ years** of experience in customer success, sales, account management, or support-driven sales with US-based customers;
- Fluent/Native English and Russian;
- Ability to work 40 hours per week in the USA time zone;
- Comfortable working proactively, not waiting for tickets;
- Strong persuasion, negotiation, and objection-handling skills;
- Data-driven mindset: you care about conversion, retention, and unit economics;
- Comfortable working with daily targets, funnels, and KPIs;
- High-speed internet connection (VPN-free).
We keep our hiring process quick and simple:
2 min Loom video
HR Introduction Call
Team Interview
Reference Check (with two prior managers)
http://JobHire.AI is mission-driven, fastest-growing, and profitable global company.
Amazing opportunity to shape the experience of a product that directly improves people’s careers and lives.
Brilliant team of the strongest A players from McKinsey, Nexters, Gett, Glovo.
Remote work - work/life balance.
Competitive package ($12000-18000).
Paid 38 days Off (vacation + local holidays) and sick leave.