Staff Experience Designer at Jobgether in Canada, CA

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Experience Designer based in Canada.

This role offers the opportunity to shape the future of digital grocery experiences for millions of users through innovative, customer-centered design. You will lead experience strategy across complex consumer journeys, creating intuitive and meaningful interactions across mobile and web platforms. The position combines product thinking, design leadership, storytelling, research, and experimentation to drive measurable business impact. You will collaborate with product, engineering, marketing, brand, research, and data teams to build experiences that strengthen customer loyalty. This is a high-impact design leadership role for someone passionate about human behavior, emerging technologies, and large-scale digital ecosystems. You will help define how customers discover, shop, and build lasting habits through personalized and AI-powered experiences.

Accountabilities

The Staff Experience Designer will lead the creation of end-to-end consumer experiences across a large-scale digital marketplace. This role requires a strategic design leader who can translate customer insights, business opportunities, and emerging technologies into cohesive experiences that improve engagement, retention, and long-term customer value.

- Lead experience design across consumer-facing products, creating personalized journeys that align with customer needs, behaviors, and goals.
- Own end-to-end experience design strategies across multiple surfaces and interaction models, including emerging AI-powered conversational and agent-based interfaces.
- Develop experience frameworks for key customer journeys such as onboarding, repeat usage, subscription adoption, and household management.
- Create strategic design artifacts including journey maps, experience narratives, storyboards, flows, presentations, and product concepts to align cross-functional teams.
- Define content structures, information architecture, naming systems, and interaction patterns that improve clarity and usability.
- Establish experiential principles that guide customer understanding, decision-making, and emotional connection across digital experiences.
- Use AI-assisted prototyping and concept development tools to accelerate exploration and create high-quality design solutions.
- Shape visual hierarchy, layout systems, interaction patterns, and design frameworks that balance customer needs with business and partner objectives.
- Partner with research teams to uncover customer behaviors, shopping patterns, and evolving needs, translating insights into actionable design strategies.
- Advocate for journey-based, principle-driven design approaches and mentor teams on creating cohesive experiences.
- Collaborate closely with Product, Engineering, Marketing, Brand, Data Science, and Research teams to deliver impactful customer experiences.

Requirements

    The ideal candidate is an experienced design leader with a strong background in consumer digital products, experience strategy, and complex multi-touchpoint journeys. This role requires exceptional storytelling abilities, strategic thinking, design craft, and the ability to influence large cross-functional teams.
    - 15+ years of experience designing consumer-facing digital products and experiences across web and mobile platforms.
    - Strong portfolio demonstrating complex customer journeys, end-to-end flows, and measurable business impact.
    - Deep expertise across multiple design disciplines, including UX/product design, content design, visual design, design strategy, and research.
    - Strong understanding of design systems, information architecture, content hierarchy, and experience consistency.
    - Proven ability to partner with product and business leaders to define strategies, create concepts, and guide teams through execution.
    - Exceptional communication and storytelling skills, with the ability to create compelling presentations, frameworks, and strategic narratives.
    - Experience navigating ambiguous environments and aligning multiple stakeholders around shared product visions.
    - Strong curiosity about human behavior, culture, communication, shopping experiences, and evolving digital interaction models.
    - Advanced proficiency with Figma and Google Slides, with interest and experience using AI-powered design and productivity tools such as ChatGPT, Claude Code, Cursor, or similar platforms.
    - Experience designing marketplace, e-commerce, grocery, subscription, or consumer growth experiences is highly preferred.
    - Experience creating onboarding, activation, retention, and personalization journeys is a strong advantage.
    - Familiarity with meal planning, nutrition, health goals, allergy considerations, or household shopping behaviors is beneficial.
    - Experience designing high-visibility digital surfaces such as personalized feeds, home experiences, and merchandising placements is preferred.
    - Ability to collaborate effectively with distributed teams across multiple locations and influence outcomes without direct authority.

Benefits

        - Competitive compensation package based on location, skills, and experience.
        - Remote-friendly work environment with flexible options for where employees do their best work.
        - New hire equity grant and eligibility for annual equity refresh opportunities.
        - Opportunity to work on large-scale digital experiences used by millions of customers.
        - Comprehensive benefits package designed to support employee health, financial well-being, and work-life balance.
        - Flexible work approach with opportunities to connect through regular in-person team events.
        - Chance to collaborate with multidisciplinary teams across product, engineering, research, marketing, and brand.
        - Opportunity to influence the future of AI-powered consumer experiences and digital commerce.
        - Professional growth opportunities within a culture focused on experimentation, creativity, and design excellence.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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