Senior Collector at Jobgether in Remote

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Collector based in United States.

This role plays a key part in managing financial delinquency by proactively engaging with customers on past-due accounts while maintaining a professional and compliant communication approach. You will be responsible for working across a portfolio of financing contracts, ensuring timely follow-up, negotiation, and resolution of outstanding payments. The position requires strong analytical judgment to assess account risk, forecast delinquency trends, and recommend appropriate escalation paths when needed. You will interact with customers through multiple communication channels while ensuring accuracy and consistency in all account actions. Operating in a structured, performance-driven environment, you will contribute directly to portfolio health and financial stability. This is a high-impact role for someone who is detail-oriented, resilient, and comfortable balancing customer service with firm collection practices.

Accountabilities:

• Manage and collect on past-due accounts across various financing contracts, including loans, leases, and purchase agreements.
  • Conduct daily outreach to assigned customers through phone, email, text, and written correspondence in line with collection protocols.
  • Negotiate repayment arrangements and fees within established authority limits while maintaining compliance standards.
  • Monitor account status and escalate delinquent cases appropriately through recovery or legal channels when necessary.
  • Process incoming payments accurately and ensure proper system entry for timely posting.
  • Analyze account performance and support monthly delinquency forecasting for assigned portfolios.
  • Maintain accurate documentation of all customer interactions and account activities.
  • Ensure adherence to internal policies, regulatory requirements, and customer communication standards.

Requirements:

    - Bachelor’s degree or equivalent combination of education and 1–3 years of collections or related financial services experience.
    - Strong verbal and written communication skills with professional telephone etiquette.
    - Ability to handle difficult conversations with customers in a calm, respectful, and compliant manner.
    - Strong organizational skills and high attention to detail in managing multiple accounts.
    - Self-motivated with the ability to prioritize daily workloads and meet performance targets independently.
    - Proficiency with Microsoft Office and contract or account management systems.
    - Solid analytical skills to evaluate account risk and determine appropriate collection strategies.
    - Must be able to pass a criminal background and credit check.
    - Strong resilience and ability to work in a performance-driven, metrics-based environment.

Benefits:

        - Competitive salary range of $42,061 to $64,465 annually
        - Health, dental, and vision insurance coverage (where applicable)
        - Opportunity to build expertise in financial services and collections operations
        - Structured processes and performance-based environment with clear expectations
        - Career development opportunities within financial operations and account management
        - Paid time off and standard employee benefits (subject to eligibility)
        - Stable full-time employment in a professional office environment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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