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Customer Success de Implantação at Jobgether in Brazil, BR
Skills
Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success de Implantação based in Brazil.
This is an exciting opportunity for a customer-focused professional passionate about technology, operational excellence, and digital transformation in the healthcare sector. In this role, you will lead the onboarding and implementation journey for new clients, helping them transition from fragmented processes to a more organized and intelligent way of operating. You will act as a strategic partner during the early stages of the customer lifecycle, ensuring smooth platform adoption and long-term success. Working closely with Product, Support, and Operations teams, you will contribute directly to improving customer experiences and optimizing internal processes. This position is ideal for someone who enjoys solving problems, organizing complex information, and leveraging technology and AI to create meaningful impact.
Accountabilities:
- Lead the onboarding and implementation process for new clients, ensuring a seamless transition to the platform.
- Gather and analyze information related to customer operations, including workflows, teams, services, schedules, and existing systems.
- Coordinate data migration activities from third-party systems and ensure data accuracy and integrity during implementation.
- Configure customer environments, accounts, integrations, and operational workflows within the platform.
- Support customers during their first interactions with the solution, providing guidance and ensuring successful adoption.
- Identify operational challenges, reproduce issues when necessary, and collaborate with internal teams to implement practical solutions.
- Create and maintain onboarding materials, tutorials, documentation, and knowledge base content to enhance customer enablement.
- Utilize AI-powered tools and automation technologies to improve testing processes, documentation quality, and operational efficiency.
- Act as the voice of the customer by translating real-world challenges into actionable insights for Product and Operations teams.
- Monitor implementation progress and proactively ensure customers feel confident and prepared to use the platform effectively.
Requirements
- Previous experience in Customer Success, onboarding, implementation, support, operations, or related customer-facing roles.
- Strong organizational skills and the ability to manage multiple projects and priorities simultaneously.
- Excellent communication and interpersonal skills, with the ability to understand customer needs and translate them into practical solutions.
- Experience working with spreadsheets, digital tools, and data organization processes.
- Strong written communication skills for documentation, process creation, and customer guidance materials.
- Ability to quickly learn new technologies, platforms, and operational workflows.
- Problem-solving mindset with attention to detail and the ability to identify and escalate issues effectively.
- High level of autonomy, ownership, and prioritization capabilities in a remote work environment.
- Interest in technology, artificial intelligence, automation, and SaaS solutions.
**Nice to Have:**
- Experience working with healthcare, aesthetic clinics, dentistry, or related industries.
- Familiarity with platforms such as Clinicorp, Simple Dental, Follow, or similar systems.
- Previous experience implementing SaaS products or customer onboarding projects.
- Knowledge of CRM tools, WhatsApp integrations, automation workflows, and customer communication platforms.
- Experience using AI tools such as ChatGPT, Claude, Codex, or similar technologies.
Benefits
- Fully remote work model with flexibility and autonomy.
- Opportunity to join a fast-growing technology environment focused on innovation and AI-driven solutions.
- Immediate start within a collaborative and high-impact team.
- Exposure to cutting-edge technologies, automation tools, and artificial intelligence applications.
- Opportunity to directly influence customer experience and operational improvements.
- Inclusive work environment with affirmative hiring initiatives supporting women and Black professionals.
- Dynamic and entrepreneurial culture with strong opportunities for learning and professional development.
- Competitive compensation package under a service provider (PJ) contract model.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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