Account Manager/Customer Success Manager… at Jobgether · Birmingham

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Account Manager / Customer Success Manager (Jewellery) in India.

This role sits at the intersection of customer success, operations, and high-value product execution within the custom jewellery industry. You will act as the main point of contact for clients designing bespoke jewellery pieces, guiding them from initial concept through to final manufacturing and delivery. The position requires strong communication and coordination skills to translate customer expectations into precise production requirements. You will collaborate closely with design, CAD, and manufacturing teams to ensure seamless execution of complex orders. Operating in a fast-paced, detail-sensitive environment, you will manage multiple client workflows simultaneously while maintaining a high-touch customer experience. This is a highly consultative role where accuracy, responsiveness, and ownership directly impact customer satisfaction and product quality.

Accountabilities:

This role is responsible for managing end-to-end customer relationships and ensuring smooth execution of custom jewellery orders across design, production, and delivery workflows.

- Serve as the primary point of contact for assigned customers, managing communication across email, phone, and messaging platforms.
- Gather, validate, and clarify customer requirements for custom jewellery designs, ensuring all specifications are complete and actionable.
- Translate customer inputs into structured instructions for CAD, design, and production teams.
- Guide customers on design feasibility, material selection, pricing considerations, and production constraints.
- Coordinate closely with internal teams to track order progress and ensure timely execution from design approval to delivery.
- Follow up on pending inputs, approvals, and stalled orders to maintain smooth workflow progression.
- Maintain accurate documentation and updates in internal systems to ensure transparency and operational efficiency.

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Requirements:

    This role requires strong customer management experience, excellent communication skills, and the ability to handle complex, detail-oriented workflows in a production-driven environment.
    - 2+ years of experience in customer success, account management, operations, or a similar client-facing role.
    - Excellent written and spoken English with strong ability to communicate clearly with international (US-based) customers.
    - Highly organized, detail-oriented, and capable of managing multiple concurrent workflows.
    - Strong problem-solving skills with the ability to work through ambiguity and ask effective clarifying questions.
    - Comfortable working with technical, production, or product-based processes and translating requirements into actionable tasks.
    - Tech-savvy with the ability to quickly learn internal systems and workflow tools.
    - Experience in jewellery, diamonds, gemstones, luxury goods, or custom manufacturing environments is highly preferred.
    - Ability to work aligned with US business hours.

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Benefits:

        - Competitive compensation aligned with experience and skill level
        - Remote work opportunity based in India
        - Exposure to the global jewellery and luxury custom manufacturing industry
        - Opportunity to work on high-value, bespoke customer projects
        - Learning and growth in customer success, operations, and product workflows
        - Collaborative and fast-paced international work environment
        - Structured processes with strong cross-functional team support
        - Career development opportunities in account management and customer operations

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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