Account Manager at JNS Facility Maintenance in Ann Arbor, MI

Job description

JNS Facility Maintenance is seeking a highly motivated, enthusiastic Account Manager. For 30 years, JNS has been operating in Ann Arbor and the surrounding areas as a local family-owned and operated janitorial service company.

The ideal Account Manager will travel locally to multiple client sites, and manage diverse clients with specialized needs. Importantly, this is not a sales role but rather focuses on fostering and nurturing relationships with current clients.

An Account Manager must possess strong organizational and communication skills, with a keen eye for detail and the ability to engage clients effectively. Conflict management is crucial. The role involves occasional after-hours availability for urgent calls and flexibility during high-demand periods. This is a full-time, salaried position reporting to the Sales Director.

Job Responsibilities

Client Management

• Collaborates with peers and supervisors to establish and maintain excellent service levels
• Communicates with the Field Manager about any client needs or issues
• Maintains and fosters relationships with prospective and current clients
• Routinely visits and engages with clients
• Responds professionally and promptly to client needs
• Hands-on inspections of accounts with clients
• Ensures client is satisfied with overall service
• Responds to emergency calls, coordinates prompt action, and communicates to necessary individuals

Sales and Bidding

• Performs walk-throughs and gathers information for bid
• Creates scope of work for new account based on bid package
• Presents bid to the client and follows up

Skills and Abilities

• Advanced verbal and written communication skills
• Strong attention to detail
• Motivated, self-starter
• Demonstrated leadership and interpersonal skills
• Fluid customer interaction at all levels of the organization
• Ability to present, explain, or train in formal and informal settings
• Good attendance record and ability to work a flexible schedule if needed.

Recommended Qualifications

• High school diploma or equivalent
• Possess and maintain a valid Driver’s License
• Previous experience in business management or account management

JNS offers a comprehensive health and benefits package including health, dental, and vision insurance as well as paid time off and retirement benefits.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Travel requirement:

• Travel

Work Location: Multiple locations