Workplace Concierge at JLL in Sydney, New South Wales, AU

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

As a Workplace Concierge at JLL, you'll be at the heart of creating exceptional workplace experiences for employees, clients, and visitors across Telstra facilities. This is where your passion for service meets your brilliant people skills in a role that truly matters. You'll be the welcoming face that sets the tone for every interaction, ensuring seamless access, anticipating needs, and fostering a hospitality-focused environment that reflects our commitment to excellence. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role gives you the opportunity to do exactly that every single day. You'll combine your customer service expertise with your enthusiasm for creating memorable experiences, all while working within a culture that values collaboration, innovation, and the kind of proactive thinking that turns everyday moments into exceptional ones. This is more than a front desk role; it's about being a central point of connection, a problem-solver, and a champion of the vibrant, engaging workplace culture we're building together.

An overview of the role:

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations to create a memorable first impression
• Verify and issue access cards to visitors and clients while ensuring strict compliance with security protocols and maintaining accurate records
• Engage visitors, employees, and callers in a warm, helpful, and timely manner that makes everyone feel valued and supported
• Provide professional escort services for VIP visitors to executive levels, ensuring a smooth and efficient experience that reflects JLL's standards of excellence
• Act as a central point of contact by providing information and wayfinding for the campus, services, and activities with confidence and clarity
• Assist in the transition to electronic Visitor Management Systems, including training, troubleshooting, and providing feedback to optimize functionality
• Actively monitor and maintain the front desk, lobby, and surroundings to ensure a safe, clean, organized environment that reflects brand standards
• Support the planning and execution of workplace experience activations on the ground and community floors, contributing to a vibrant and engaging culture
• Collaborate with Telstra's CWT Lead to implement workplace experience initiatives including site walkthroughs, car-parking management, locker management, new graduate inductions, contractor inductions, and fire evacuation drills

Sounds like you? This is what we are looking for:

• Minimum 3-5 years of previous customer service, security, hospitality, or workplace services experience
• Natural people person with a genuine passion for creating experiences that go beyond the expected
• Excellent communication skills with the ability to engage professionally through spoken and written word (fluency in English required)
• Strong ability to multi-task and prioritize while ensuring consistent, elevated guest experiences and accuracy in all tasks
• Strong interpersonal skills with the ability to engage effectively with diverse stakeholders across all levels
• Working knowledge of information technology tools and platforms, including visitor management systems
• Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
• Professional demeanor with exceptional attention to detail and a proactive, customer-centric attitude
• Flexibility and positive attitude in managing shifting daily priorities and adapting to changing needs

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ522244

Location:

On-site –Sydney, NSW

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.