Service Coordinator at JLL in Cambridge, MA

Service Coordinator

Location: Cambridge, MA · On-site

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Service Coordinator serves as a key operational support role, managing internal activities, vendor relationships, and client services while ensuring exceptional service delivery across all facility operations. This position combines administrative excellence with proactive relationship management to maintain optimal building performance and client satisfaction.

Key Responsibilities

Service Delivery & Operations Management

• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service

• Coordinate with internal teams to schedule service dates for open work orders

• Escort scheduled visitors and vendors as necessary

• Conduct daily walkthroughs to ensure clean and organized office environments

• Identify opportunities for improved operations and service excellence

• Make recommendations for site inspections and assessments to ensure building procedures and performance measures are maintained, providing a safe workplace

• Review, reformat, and create Standard Operating Procedures for facility operations tasks

• Assist in resolving problems associated with all building services including but not limited to janitorial, mailroom, badging, and conference room/AV support

• Coordinate solutions across various services to maintain operational efficiency

Client Relations & Project Management

• Assist with scheduling and tracking client projects from start to completion

• Proactively develop and maintain client relationships ensuring expected service levels are achieved

• Ensure consistent delivery of exceptional customer service

• Respond to and follow through on requests for information

• Maintain detailed communication records

• Communicate effectively with all levels of management with minimal supervision

Front Desk Duties

• Greet, host, and provide support for guests, visitors, and employees

• Assist visitors and employees with wayfinding

• Answer all incoming calls

• Manage visitor and parking requests

• Update phone lists, SOPs, and other administrative duties as requested

General Office & Housekeeping Duties

• Perform housekeeping duties (i.e., pick up and display literature, maintain a welcoming and clean presentation of the lobby, report any mechanical issues or other issues to the facilities group)

• Assist with coordination and scheduling of office/building maintenance activities

Mailroom Support

• Support onsite mailroom with packages/deliveries

• Prepare postage/labels for mail/UPS/FedEx, courier services, etc.

Additional Duties

• Any and all other duties and tasks as assigned

Qualifications

Education

Required:

• High School Diploma

Experience

Required:

• Two or more years of relevant experience

Preferred:

• Three years of administrative/facilities experience supporting multiple people, preferably in the commercial real estate industry

Skills & Knowledge

Required:

• Excellent customer service and relationship building skills

• Strong organizational, interpersonal, and communication skills

• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook

Preferred:

• Working knowledge of audio-visual equipment located in conference rooms

• Mailroom experience

Physical Requirements & Work Conditions

• This work is partially a sedentary role

• Must be able to handle packages, deliver mail/packages in multi-floor buildings, and bend, walk, or stand as necessary

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

67,200.00 – 67,200.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Cambridge, MA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.