Senior Program Manager at JLL · Canberra

Senior Program Manager Location: Brisbane, QLD JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Opportunity At JLL, our ambition is to be the smartest when it comes to technology, data, and insights. We aim to have the best tools and technology in real estate, enabling our people to do their greatest work and making it easy to harness the power of data to drive sustainable and profitable growth, providing real actionable insights for both ourselves and our clients. We are looking for a Senior Program Manager to join our Project and Development Services (PDS) Team to lead business transformation programs, proactively using data in all aspects of our decision-making. This role is integral to the end-to-end delivery of a multifaceted program delivering real, measurable change that makes a difference to our people and our business. As Senior Program Manager supporting the Defence National Program Services (NPS) on the Estate Works Program (EWP), you will serve as a key leader in facilitating data exchange between external contractors, JLL, and Defence, by leveraging JLL’s data infrastructure. You’ll take ownership of both Project Data and Workflow data streams, ensuring data quality and integrity throughout the integration process while driving program outcomes and continuous improvement. Reports to: PDS Australia Digital Solutions Director Location: Australia Citizenship: Candidate must be an Australian Citizen and able to obtain Baseline Clearance Client: Department of Defence Program Delivery Responsibilities As Senior Program Manager, your role encompasses governance, planning, resourcing, risk management, and stakeholder alignment across all workstreams. Program Governance & Planning Establish and maintain program governance frameworks, including reporting cadences, RACI structures, and escalation pathways. Develop and manage integrated operational plans, ensuring alignment across workstreams and dependencies. Lead program meetings, preparing materials and presenting progress, risks, and decisions. Stakeholder & Client Engagement Serve as the primary point of accountability for Defence and JLL senior stakeholders across the program. Build and maintain trusted relationships with client representatives, contractors, and internal leadership. Communicate data status, risks, and outcomes clearly and concisely to executive audiences. Facilitate alignment between business, technology, and operations stakeholders to ensure program coherence. Resource & Vendor Management Lead, coach, and coordinate a cross-functional delivery team including business analysts, data specialists, and technical resources. Manage relationships with external contractors and vendors, ensuring performance against agreed deliverables. Oversee onboarding and capability uplift of external contractor teams onto JLL platforms and processes. Defence-Specific Responsibilities Project Data Management Oversee the download of current data files from Defence systems and manage quality assurance processes. Direct the disaggregation of consolidated data and ensure quality assurance checks are executed to standard. Monitor analytical dashboards to identify and resolve data errors, driving continuous improvement. Oversee generation and distribution of Validation Reports to external contractors. Collaborate with external contractors to resolve data errors and improve overall data quality. Ensure data files are prepared, staged, and transferred to JLL systems in a timely and accurate manner. Oversee login to Defence systems and management of file uploads and Upload Reports. Workflow Administration Oversee processing of daily Workflow submissions from external contractors, ensuring completeness and compliance. Validate Workflow data for completeness, compliance, and accuracy across all submission types. Ensure cross-referencing of structured data with unstructured PDF documents in Objective is performed correctly. Provide strategic direction on training and support for external contractors on workflow processes. Monitor error handling mechanisms and drive resolution of systemic data quality issues. Continuous Improvement Lead Lessons Learned processes and ensure findings are embedded into program practices. Facilitate improvement workshops with external contractors to uplift digital capability. Drive onboarding support and digital capability development for contractor teams on JLL platforms. Oversee and improve data validation processes, ensuring they remain fit for purpose. General Responsibilities Change Management Lead the successful adoption of new solutions by directing change management activities, including training material development and user support programs. Act as a senior liaison between business users and technical teams to ensure solutions align with business needs. Data Analysis & Insights Lead the design and implementation of digital solutions that meet the needs of the organisation and its customers, with a focus on data-driven insights. Extract, analyse, and interpret complex datasets to identify trends, patterns, and insights that can inform business decisions and solution design. Work with data teams to ensure data quality, integrity, and availability for analytical purposes. Requirements Definition & Management Work closely with internal stakeholders — including the PDS team, technology, and operations — to identify, analyse, and document business needs, translating them into detailed functional and non-functional specifications. Elicit requirements using a variety of techniques such as interviews, workshops, surveys, site visits, and workflow analysis. Define acceptance criteria and ensure traceability of requirements throughout the development lifecycle. Manage and prioritise requirements, handling changes and ensuring all stakeholders are aware of impacts. Business Analysis Analyse and document current state business processes, data flows, and systems to identify opportunities for improvement, automation, and digital solution implementation. Model business processes using appropriate techniques to visualise and optimise workflows. Conduct feasibility studies and cost-benefit analyses for proposed solutions, presenting findings and recommendations to stakeholders. Specialise in understanding business intelligence needs, process optimisation, and user experience (UI/UX) requirements. Stakeholder Relationship Management Develop and maintain strong relationships with key stakeholders, including customers, partners, and vendors. Communicate complex analytical and technical concepts clearly and concisely to non-technical stakeholders. Facilitate workshops and meetings to gather information, build consensus, and present findings. Consultancy Provide consultancy-level guidance to internal teams on the value and application of business intelligence, process improvements, and digital solutions. Offer expert advice on the use of technology and data to solve business problems and achieve strategic objectives. Innovation & Continuous Improvement Stay current with industry trends in program delivery, business analysis, data analytics, low-code platforms, and digital solutions. Continuously improve the organisation’s use of data and digital solutions to meet changing business needs. Experience & Qualifications Bachelor’s degree in Business, Construction, Project Management, Computer Science, Information Technology, or related field. Minimum of 8 years of experience in digital solutions or program delivery, including experience with large-scale programs, stakeholder management, and governance. Demonstrated experience leading cross-functional teams and managing complex programs in a Defence, Government, or construction/real estate context. Strong understanding of digital solutions and technologies, including low-code platforms, business intelligence tools, process optimisation tools, UI/UX design, and cloud computing. Excellent communication and presentation skills, with the ability to engage executive and non-technical stakeholders effectively. Strong problem-solving and analytical skills, with the ability to translate complex business needs into program outcomes. Experience working in a consultancy or client-facing role, providing strategic advice and guidance. Familiarity with business analysis disciplines including requirements definition, process mapping, and feasibility analysis. Location: On-site –Brisbane, QLD, Canberra, ACT If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view ourCandidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL. Additional Locations: Canberra, ACT