Senior Facilities Manager at JLL in Bengaluru, Karnataka, IN

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

Strategic Operational Leadership

• Deliver the FM strategy, ensuring resilience, consistency, and continuity of operations.

• Align operational delivery with global objectives while addressing nuances and challenges.

• Anticipate industry trends and client needs to proactively enhance service offerings and operational approaches

• Serve as the primary operational interface between the client's senior leadership and our delivery teams

• Identify opportunities for service enhancement, cost optimization, and process improvement

• Drive workplace experience excellence initiatives that directly impact employee satisfaction and productivity metrics

• Manage integrated service delivery including facilities, hospitality, catering, and event management teams

Portfolio Excellence Leadership

• Lead strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and Nuvolo

• Drive P&L management for annual operations with accountability for profitability and growth targets

• Champion enterprise-wide workplace transformation initiatives supporting global corporate strategy

HSSE & Quality Management

• Ensure day-to-day operational compliance and direct employee engagement (best placed to be account safety champions)

• Comply with the JLL global standards and procedures

• Cooperate in HSSE matters, including the assessment of risks and any control measures identified.

• Not interfere with, disable, or misuse anything provided in the interest of HSSE, security, fire, food hygiene, or first aid.

• Report accidents, incidents, near misses, faults, and deficiencies

• Seek advice if in doubt about the adequacy of any HSSE arrangements

• Complete HSSE training as directed

Performance & Systems Management

• Support Nuvolo optimization to enhance work order management and operational transparency

• Champion digital transformation initiatives including IoT implementation and smart building technologies

• Lead reliability initiatives to improve critical systems performance and reduce operational risks

• Support data analytics programs to identify trends, opportunities, and areas for enhancement

• Implement performance dashboards providing comprehensive visibility of service delivery across all regions

Financial Management & Governance

• Develop annual operating budgets

• Lead financial optimization initiatives to deliver enhanced value while maintaining service excellence

• Work with the Finance Team to own and ensure site accruals have been identified for any non-invoiced supplier expenditure each month

• Ownership for tracking and monitoring of site expenditure vs Budget and vs Forecast and identify any variances

• Work with the Finance Team to own and understand your site’s Profit & Loss account to identify risks or opportunities around cost management

• Reports to be owned and maintained by FM to include Savings Tracker, monthly Actual Variance reporting and monthly outlook forecast reporting

Sustainability & Communications

• Execute daily sustainability practices including energy management, waste reduction, and water conservation programs at the facility level

• Monitor and optimize building systems performance through BMS analysis, identifying opportunities to reduce consumption while maintaining comfort standards

• Coordinate recycling and waste management programs, working with vendors to maximize diversion rates and minimize disposal costs

• Implement green cleaning protocols and sustainable maintenance practices, ensuring use of environmentally preferred products

• Manage on-site sustainability projects such as LED lighting retrofits, occupancy sensor installations, and landscaping improvements

• Conduct regular sustainability inspections and maintain documentation for certification renewals and compliance reporting

People & Team Leadership

• Build, develop, and inspire a high-performing multi-disciplinary team

• Implement talent development programs to nurture expertise in each functional area

• Foster a culture of collaboration, innovation, and continuous improvement

• Conduct regular performance reviews and create individual development plans for team members

• Ensure appropriate staffing models and resource allocation across all functions and regions

Client Relationship Management

• Cultivate strong strategic partnerships with client stakeholders at all levels

• Develop reporting to demonstrate performance, value creation, and continuous improvement

• Proactively identify emerging client needs and develop tailored solutions

• Act as the escalation point for complex service delivery challenges, ensuring swift and effective resolution

Suppliers

• Maintain, review and oversee vendor relationships & performance

• Proven ability to influence without authority

• Work with the suppliers to leverage relationships to ensure the client’s FM spend related Accounts Payable KPIs are maintained by chasing invoices or supplier statements where necessary

• Work with the Procurement Team to competitively bid and prepare all service contracts to assure high quality and cost-effective services

• Work with the Procurement Team on the vendor rationalisation programme

• Identify, implement and record all operational cost savings initiatives

Qualifications & Experience

Professional Background

• Progressive experience in corporate real estate services management, with demonstrable expertise in Facilities Management

• Proven track record of successfully managing complex, multi-regional service delivery operations with budgetary responsibility

• Experience of leading diverse functional teams including HSSE, Quality & Compliance, Performance Management, and Sustainability

• Demonstrated expertise in vendor management, and strategic sourcing

• Strong financial acumen with comprehensive experience in budget development, financial forecasting, and cost optimization programs

Leadership & Management

• 2 years of facilities management experience managing teams of 5+ professionals

• Advanced certifications: CFM, SFP, or equivalent professional credentials

• Proven track record managing P&L responsibility for multi-million-dollar operations for identifying and developing high-potential team members across different functional specialties

Educational Background

• Business Administration, Engineering, Operations Management or related field

• Professional certifications relevant to operations management, project management, or real estate services (e.g., PMP, Six Sigma, MRICS) strongly desired

• Continuous professional development demonstrating commitment to industry knowledge and leadership growth

Technical Mastery:

• Knowledge of building automation systems, energy management, and sustainability frameworks

• Experience with major corporate relocations, renovations, and change management initiatives

This role represents an exceptional opportunity for an accomplished leader seeking to make a significant impact within a specialized and growing sector. The ideal candidate will combine strategic vision with practical operational expertise, possess outstanding leadership qualities, and demonstrate a passion for service excellence in complex environments.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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