Professional, Workplace Experience at JLL in Boston, MA

Professional, Workplace Experience Location: Boston, MA JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Experience Ambassador (B2) – JLL What this job involves: The Workplace Experience Ambassador is responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service within JLL's client portfolio. This dynamic, client-facing role combines passion for service with outstanding interpersonal skills to create a hospitality-focused workplace environment where employees and visitors feel welcomed, assisted, and comfortable. You'll serve as the face of JLL's service delivery, building meaningful relationships while maintaining the highest standards of professional excellence. This position offers the opportunity to shape workplace culture, drive employee satisfaction, and contribute directly to JLL's commitment to delivering world-class real estate services. What your day-to-day will look like: Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services including guest welcome, visitor registration, and badging processes through proprietary web-based systems Spend a minimum of two hours daily welcoming employees at building entrances while actively monitoring workspace conditions, maintaining brand standards, and fostering positive employee engagement Conduct routine walkthroughs and assessments throughout the facility to ensure compliance with Service Level Agreements, performance metrics, and quality standards Build and maintain meaningful relationships with client employees through proactive communication, personalized follow-up on all requests, and attentive service delivery Manage conference room bookings, coordinate catering orders, assist with event planning and execution, and support Work Order management in collaboration with facilities teams Oversee email inbox management, create and distribute site-wide communications, maintain inventory systems, and provide onboarding support for new employees Oversee and maintain building access control systems, including issuing, updating, and deactivating employee and visitor badges while ensuring compliance with security protocols and maintaining accurate access records Required Qualifications: High School diploma or GED, or equivalent demonstrated experience in hospitality or customer service roles Minimum 2-3 years of hospitality management or customer service experience in professional environments Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with demonstrated expertise in calendar management and communication tools Excellent verbal and written communication skills with proven ability to interact effectively with clients at all organizational levels Strong analytical and problem-solving abilities with demonstrated initiative, leadership capabilities, and ability to multitask in fast-paced environments while maintaining meticulous attention to detail Physical ability to spend extended periods standing, walking floors, and maintaining active presence throughout the facility Emergency Response Certification Preferred Qualifications: Experience in reception, concierge services, or client-facing roles within commercial real estate or corporate environments Knowledge of security systems, digital visitor management platforms, and fire safety protocols Experience with Canva or similar design platforms for creating marketing materials and internal communications Background in facilities management, property services, or vendor management in corporate settings Social media management experience using Microsoft Teams and internal employee engagement platforms Experience working in multi-site operations with standardized processes and service delivery models This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 64,000.00 – 68,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Boston, MA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.