Operations Manager at JLL in Jakarta, Jakarta, Indonesia

Operations Manager Location: Jakarta, Indonesia JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Operations Manager Position Overview This combined role leads financial operations and provides facilities management and business support for Australian embassy and consulate properties in Indonesia, where JLL provides the facilities management function on behalf of the landlord. Reporting directly to the Senior Facilities Manager, this position manages and delivers the Facilities Management Support function, including managing two facilities management support staff and working collaboratively with other facilities managers in the team to deliver facilities management services. The role requires a strategic business partner who can optimise both financial processes and property operations while ensuring seamless service delivery to diplomatic mission tenants. Primary Responsibilities Financial Leadership (50%) Managing the complete financial cycle for the Jakarta Hub portfolio, including accounts payable and receivable, accruals and reconciliations, expense management, budgeting, and monthly financial reporting. Preparing management accounts and variance analysis to support strategic decision-making for property operations. Ensuring compliance with Indonesian accounting standards and tax regulations, coordinating with external auditors and tax advisors as required. Managing utilities, maintenance, and other property-related expenses. Ensuring accurate and timely invoicing that meets both Indonesian regulatory requirements and Australian tenant expectations for transparency and documentation. Leading process improvement initiatives to streamline financial workflows and enhance accuracy. Implementing and maintaining financial controls, approval hierarchies, and documentation standards appropriate for facilities management operations. Supporting business planning activities through financial modelling and forecasting. Meeting quarterly KPIs. Managing vendor relationships, insurances, and payment processing for property service providers, negotiating contracts for designated properties where appropriate to optimise costs while maintaining service quality standards. Overseeing petty cash management and processing property-related expenses according to company policy. Providing financial analysis and budgeting support to the wider facilities management team, ensuring financial considerations are integrated into operational planning and decision-making across all properties. Facilities Management Support (50%) Directing facilities management operations for assigned properties including building maintenance and common area management. Ensuring properties are maintained to high standards that meet tenant expectations and diplomatic property requirements. Working collaboratively with other facilities managers across the portfolio to ensure consistent service delivery, share best practices, and coordinate resources effectively. Participating in regular facilities management team meetings to align operational strategies, standardise procedures, and address cross-property and shared vendor issues. Managing preventive maintenance programs, coordinating repairs, and overseeing contractor performance for building systems. Ensuring compliance with Indonesian and Australian building codes, safety regulations, and environmental requirements. Supervising two facilities management support staff. Providing coaching, performance management, and development opportunities to build a high-performing facilities management support team. Coordinating building inspections, compliance certifications, and regulatory reporting. Managing relationships with vendors and government agencies while maintaining awareness of diplomatic property protocols. General Affairs & Landlord Representation Managing tenant communications and service requests, ensuring responsive and professional service delivery that meets Australian tenant expectations for property management standards. Conducting regular property inspections and tenant meetings to maintain strong relationships and address concerns proactively. Coordinating capital improvement projects and maintenance work in consultation with the landlord and tenants. Managing procurement processes for property-related services and materials, ensuring competitive pricing and quality standards. Contributing to portfolio-wide facilities management initiatives and supporting other facilities managers during periods of high demand, special projects, or absence coverage. Sharing knowledge and expertise across the facilities management team to build collective capability. Business Support & Cross-Cultural Client Service Serving as a primary operational liaison between JLL, the landlord, our tenants, and vendors. Understanding and accommodating expectations for property management service levels, communication standards, and reporting while navigating Indonesian business practices and regulatory requirements. Identifying opportunities to streamline operations across finance and property management functions. Implementing technology solutions and automated workflows to improve efficiency and reduce manual processing, sharing learnings with the broader facilities management team. Developing and maintaining standard operating procedures, maintenance schedules, and reporting templates that meet client expectations for property management documentation and transparency. Identifying and contributing to portfolio-wide standardisation of facilities management procedures and documentation. Supporting broader business initiatives including emergency response planning, sustainability programs, and cross-functional projects requiring financial or operational expertise. Required Qualifications Bachelor's degree in Accounting, Finance, or related field from a recognised institution, or equivalent experience. Demonstrated experience in accounting and facilities management, or General Affairs roles. Strong knowledge of Indonesian accounting standards, tax regulations, and business compliance requirements, particularly as they apply to facilities management. Demonstrated experience in property facilities management or building operations in Indonesia including contractor management and building compliance. Prior experience supervising facilities or property management staff. Proven ability to work collaboratively in team environments, sharing knowledge and resources with peers to achieve collective goals. Experience coordinating with other property or facilities management professionals preferred. Demonstrated experience managing cross-cultural relationships and expectations in a facilities or hospitality environment. The willingness to meet and deliver standards, service level expectations, and communication practices essential. Advanced proficiency in accounting software and Microsoft Excel. Experience with property management systems or ERP platforms preferred. Strong analytical skills with attention to detail and accuracy in financial reconciliations. Excellent organisational abilities with capacity to manage multiple priorities simultaneously across financial and operational responsibilities. Proven track record of implementing process improvements that deliver measurable efficiency gains. Fluency in English and Bahasa Indonesia required, both written and spoken. Ability to communicate financial information clearly to non-finance stakeholders and adapt communication style appropriately for Australian clients and Indonesian contractors. Key Competencies Strategic business partnership with ability to translate financial data and property performance metrics into actionable insights for tenants and property stakeholders. Strong problem-solving orientation with initiative to identify and resolve issues proactively. Collaborative mindset with ability to work effectively as part of a distributed facilities management team, contributing expertise while supporting colleagues to achieve shared objectives. Willingness to share knowledge, provide peer support, and participate constructively in team problem-solving. Relationship management skills to work effectively with diplomatic personnel, property owners, facilities management colleagues, contractors, service providers, government agencies, and building authorities. Cultural awareness and diplomacy in handling sensitive matters in both tenant relations and contractor management contexts. Client service orientation and cross-cultural intelligence with genuine commitment to understanding and meeting tenant needs while maintaining landlord interests and strong operational standards. Ability to anticipate property management requirements and deliver proactive solutions. Technical aptitude to learn and understand building systems, maintenance requirements, and property operations while managing the financial aspects effectively. Balanced approach to quality service delivery and cost management. Leadership presence to motivate and develop direct reports while fostering collaborative working relationships with tenants, contractors, peers, and stakeholders across different cultural contexts. What We Offer Competitive compensation package appropriate to experience level. Professional development opportunities within JLL's global network, including exposure to international property management standards and best practices. Collaborative team environment working alongside experienced Facilities Managers managing a portfolio of prestigious diplomatic properties. Opportunity to work at the intersection of Australian and Indonesian business cultures while developing unique cross-cultural property management expertise. To apply: Please submit your CV and cover letter detailing your relevant experience in both finance and property/facilities management, particularly any experience working with Australian or international organisations or in collaborative facilities management team environments. JLL is committed to creating a diverse and inclusive workplace. Location: On-site –Jakarta, Indonesia If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. 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