Hospitality Lead (m/w/d) at JLL in Munich, Bavaria, DE

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As our Hospitality Lead, you will shape and elevate the daily experience for our employees, clients, and visitors. You will take ownership of hospitality services, workplace operations, key events, and vendor partnerships across our offices—combining a passion for top-tier service with strong operational leadership.

Key Responsibilities

Guest Experience & Hospitality Operations

• Drive Service Standards: Define and implement high-quality hospitality standards, operational playbooks, and service guidelines across all locations.
• Flawless Delivery: Ensure smooth day-to-day operations, high-profile meetings, VIP visits, and executive events.
• Continuous Improvement: Establish best practices and audit service quality to maintain a warm, seamless guest journey.

Workplace Events & Process Excellence

• Operations Oversight: Manage day-to-day workplace operations and identify smart process improvements to keep things running efficiently.
• Community & Events: Plan and execute workplace events, activations, and engagements that foster a strong office culture.
• Project Delivery: Hands-on management of high-visibility workplace initiatives from concept to execution.

Stakeholder Management & Collaboration

• Strategic Partner: Build strong, trust-based relationships with senior leaders, C-level executives, and cross-functional teams (HR, IT, Real Estate).
• Culture Driver: Act as the main ambassador for office culture, helping create a vibrant and engaging workplace environment.
• Client & Advisor Contact: Serve as the primary contact for client hospitality needs and internal leadership requests.

Vendor & Team Leadership

• Team Development: Lead, coach, and empower our local hospitality team to maintain a supportive, high-performance culture.
• Vendor Management: Oversee external service providers (catering, cleaning, security), managing SLAs, KPIs, and contract performance.
• Talent Growth: Support recruiting, onboarding, and continuous development of team members.

Budgeting & Regional Strategy

• Performance & Budgets: Track operational metrics, manage hospitality budgets, and report key insights to upper management.
• Regional Contribution: Contribute to strategic planning for the DACH / EMEA Central region.

Requirements

Qualifications & Experience

• Background: Degree or vocational training in Hotel Management, Hospitality, or a related field.
• Track Record: 3–5 years of experience in Corporate Hospitality, Event Management, or Workplace Experience.
• Leadership: Proven ability to lead teams and manage external vendors effectively.
• Skills: Solid project management, budgeting, and stakeholder management skills.
• Languages: Fluent in English and German (both written and spoken).

Personal Attributes

• Service Mindset: A genuine passion for hospitality with a keen eye for detail.
• Executive Presence: Confident, polite, and articulate when communicating with senior management and guests.
• Pragmatic & Strategic: Ability to handle high-level planning while happily rolling up your sleeves when needed.
• Adaptability: Cool-headed and flexible in a dynamic, fast-paced environment.

Additional Info

• Willingness to Travel: Occasional travel within the DACH region.

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Jones Lang LaSalle SE Human Resources

Deine Ansprechpartnerin:

Lena Meiss lena.meiss@jll.com

Location:

On-site –Munich, DEU

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.