JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Guest Services Ambassador – JLL

What this job involves:

The Guest Services Ambassador serves as the first point of contact at Stripe's facilities, creating exceptional first impressions while providing professional, personalized service to employees and visitors. This role represents both JLL and Stripe, embodying the company's culture and values through every interaction. You will ensure a welcoming, secure, and well-managed reception area while supporting workplace operations and enhancing the overall workplace experience. This is an excellent opportunity to join a dynamic team in a fast-paced technology environment where exceptional service and attention to detail are valued.

What your day-to-day will look like:

• Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner
• Manage visitor registration process using appropriate technology systems and coordinate with security to ensure compliance with access control protocols
• Answer, screen, and direct incoming calls via the reception console while notifying employees of visitor arrivals
• Manage inbound deliveries and coordinate distribution with the mail services team
• Monitor reception and lobby areas to ensure cleanliness and professional appearance throughout the day
• Support meeting room management including basic troubleshooting of audiovisual equipment and assist with catering coordination for meetings and events
• Respond to general inquiries and requests from employees and visitors, providing directions and general information as needed.

Required Qualifications:

• High school diploma or equivalent; Associate's degree preferred
• 2+ years of experience in reception, hospitality, or customer service roles
• Professional appearance and excellent interpersonal skills with strong verbal and written communication abilities
• Customer service orientation with ability to anticipate needs and maintain composure in high-pressure situations
• Basic computer skills including proficiency with Microsoft Office applications
• Experience with visitor management systems
• Attention to detail and excellent organizational skills.

Preferred Qualifications:

• Experience in corporate reception or high-end hospitality environments
• Knowledge of multiple languages relevant to the office location
• Background in technology companies or similar corporate environments
• Experience with event or meeting coordination and knowledge of facilities operations
• First aid/CPR certification or security awareness training
• Experience with service request management systems or background in concierge services.

Location:

New York, NY (28 Liberty Street)

Work Shift:

Monday – Friday, 8:00 AM – 5:00 PM

Salary/Comp:

$60,000 to $65,000 annually.

JLL is an Equal Opportunity Employer committed to creating an inclusive workplace that embraces diversity and values the contribution of all employees.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

60,000.00 – 65,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.