Floor Plan Audit (FPA) Coordinator at JLL in Boston, MA

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Floor Plan Audit (FPA) Coordinator at JLL, you'll play a vital hands-on role in ensuring the accuracy and quality of facility space data across our client portfolio. This position combines technical precision with client service excellence, where you'll conduct systematic floor plan inspections, maintain data integrity across multiple platforms, and identify opportunities for operational improvements. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and your meticulous attention to detail directly contributes to the reliable facility data our clients depend on for strategic decision-making. You'll serve as a key interface between clients, site teams, and operational stakeholders while maintaining compliance with service level agreements and quality standards. We believe the most effective teams are built when everyone is empowered to thrive, and this role offers the foundation to develop your expertise in facilities management while contributing to cost-saving innovations and continuous improvement initiatives across our operations.

What your day-to-day will look like:

• Perform scheduled floor plan inspections and audits for all JLL-supported sites within your assigned scope, ensuring accuracy and completeness of facility space data
• Maintain compliance with established KPI and SLA metrics, tracking performance and addressing any variances proactively
• Submit corrective work orders through appropriate systems for any defects, discrepancies, or maintenance issues identified during floor plan audits
• Prepare and review daily operational reports for accuracy and completeness prior to submission to management and clients
• Maintain and update JLL SharePoint sites, Workdocs, Corrigo, and other data management systems with current, accurate information
• Ensure all required trainings are scheduled and completed on time to maintain compliance and prevent delinquencies
• Support compliance efforts for all JLL management audits, operations audits, and client quality reviews
• Identify and support IFM cost savings targets and operational innovations through process improvements and efficiency recommendations
• Act as a professional interface with clients, visitors, and guests, maintaining a service-oriented approach and representing JLL's commitment to excellence.

Required Qualifications:

• High school diploma or equivalent required
• 2+ years of experience in facilities management, building operations, space planning, or related field
• Strong attention to detail with the ability to conduct thorough inspections and identify discrepancies in facility data
• Proficiency with Microsoft Office Suite including Excel, Word, and Outlook for reporting and documentation
• Experience using work order management systems, facility management software, or similar operational platforms
• Excellent organizational skills with the ability to manage multiple site locations and prioritize tasks effectively
• Strong written and verbal communication skills with a customer service orientation
• Valid driver's license and reliable transportation to travel between client sites within assigned geographic area.

Preferred Qualifications:

• Associate's or Bachelor's degree
• Experience with SharePoint, Corrigo, or other facility management and data management platforms
• Background in floor plan audits, space measurement, or CAD/architectural drawing review
• Familiarity with BOMA standards, space measurement methodologies, or facility documentation best practices
• Knowledge of building systems, construction terminology, and facility infrastructure
• Experience working in Integrated Facilities Management (IFM) or corporate real estate environments
• Certification in facilities management (FMP, CFM) or commitment to pursue professional development
• Track record of conducting systematic floor plan inspections and maintaining data integrity across multiple platforms
• Experience identifying opportunities for operational improvements and cost savings
• Background serving as an interface between clients, site teams, and operational stakeholders
• Experience maintaining compliance with service level agreements and quality standards
• Ability to prepare and review operational reports for accuracy and completeness
• Background supporting management audits, operations audits, and client quality reviews.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

60,400.00 – 87,600.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Boston, MA

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.