Concierge at JLL in Sydney, New South Wales, AU

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

This role invites you to step into a premier front-of-house position as a Concierge at the iconic Salesforce Tower, located at 180 George Street within Sydney's prestigious Circular Quay precinct. As JLL manages this world-class, premium-grade landmark—renowned for its world-leading sustainability and wellness achievements—you will be the primary face of the tower, delivering exceptional, five-star service to tenant customers, visitors, and key stakeholders. Working closely with an onsite building management team on the Lendlease Account, you will play a critical role in fostering a vibrant community and maintaining flawless lobby standards. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. By acting as the ultimate building ambassador, you will ensure a seamless daily experience for everyone who walks through our doors, reflecting JLL's commitment to service excellence in one of the country's healthiest and most sustainable workplaces.

An overview of the role:

• Provide a warm, highly professional front-of-house welcome to tenants, visitors, service providers, and clients.
• Manage all incoming queries in person, via phone, and through email with courtesy, professionalism, and efficiency.
• Coordinate visitor access management using the dedicated visitor system, administering passes in accordance with tenant protocols.
• Maintain exceptional lobby presentation standards and proactively report any building maintenance or cleaning issues.
• Administer specialized concierge services, including dry-cleaning coordination, umbrella services, and meet-and-greet support.
• Support the Customer Relationship Manager with exciting lobby activations, community engagement initiatives, and WorkLife events.
• Collaborate seamlessly with cleaning, security, and building management teams, fostering the culture of collaboration, locally and across the globe, that sets JLL apart.
• Act as a passionate building ambassador, setting the industry benchmark for customer service excellence.
• Adhere strictly to environment, health, and safety (EHS) policies and assist with onsite emergency procedures when required.

Sounds like you? This is what we are looking for:

• Proven experience in customer service (essential), ideally gained within a corporate concierge or five-star hotel environment.
• Outstanding presentation, a strong work ethic, and a highly professional, welcoming demeanor.
• A friendly, positive, and proactive attitude with a demonstrated ability to take initiative.
• Effective communication and interpersonal skills to liaise comfortably with diverse stakeholders.
• High levels of responsibility, reliability, and punctuality, with the flexibility to adapt to changing start and finish times from time to time, if required
• Strong multitasking capabilities and the ability to remain calm and composed under pressure.
• A highly collaborative mindset, as we believe the most effective teams are built when everyone is empowered to thrive.
• Practical proficiency in the Microsoft Office suite, with a willingness to learn and adapt to new software platforms.
• First Aid Certificate, Floor Fire Warden certification, tertiary qualifications in Hospitality/Business, or multilingual capabilities (highly regarded).

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ536510

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.