Community Ambassador at JLL in Melbourne, Victoria, Australia

Community Ambassador Location: Melbourne, VIC JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Community Ambassador welcomes employees and guests, providing excellent service to strengthen relationships between the client, JLL, and visitors. Being the face of the organisation, they offer genuine hospitality at concierge and create lasting impressions, while supporting smooth operations through administrative tasks and premium service delivery. Duties & responsibilities Site Operations • Create a comfortable, welcoming, and professional experience for employees and their guests. • Respond to clients’ enquiries for special arrangements or services including but not limited to visitor management, room bookings and event support. • Handle internal and external calls and correspondence. • Be an expert on the office and the surrounding area, know it inside and out to exceed staff and client expectations. • Inventory management/ ordering office consumables. • Assist with invoicing processes to support financial management in a timely and accurate manner. • Ad-hoc responsibilities assigned by Community/ Workplace Manager. • Support all regional initiatives such as JLL system rollouts, regional training, community engagement, digitalisation of the workplace, sustainability and DE&I. • Work with the wider team, café staff and cleaners to ensure seamless delivery across all moving parts. Human Experience • Support the delivery of programs that drive employee engagement, sense of belonging, excitement and community at work that contribute to employee productivity and pride. • Build and strengthen relationships with staff and clients, exhibiting our premium service. • Be the main point of contact and face of the brand for all external and internal personnel. • Foster a sense of community and create a vibe at work for our team, our client and their guests. • Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt and thorough manner. Vendor Management • Provide personable and efficient visitor registration services. • Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS). • Enhance safety and security of our client’s facility by management of visitor movement. • Execute emergency response plan to ensure safety of client and guest when necessary. Meeting Room Booking • Assist and educate client to achieve optimization and efficiency for meeting room bookings. • Enhance user comfort and services by efficient turnaround of meeting rooms. • Setting up and breaking down rooms as necessary for internal and external events Administrative Duties • Perform general office tasks: documents, spreadsheets, publications, signage • Liaise between office staff and facilities management for service requests • Assist with new hire onboarding and IT coordination Any other tasks not stated here that are consistent and in line with the role of Corporate Concierge - Community Ambassador. Key skills Experience/About you • 2-3 years in facilities, property management, hospitality, customer service, or related field • Proficiency with Microsoft Suites and learning new systems when needed • Strong communication, and presentation skills • Excellent problem-solving skills; conflicting priorities, and high-pressure situations effectively • Proactive, self-motivated professional with strong attention to detail. Location: On-site –Melbourne, VIC If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view ourCandidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL.