Assistant Manager - Commute Analytics at JLL · Gurugram

Assistant Manager - Commute Analytics
Location: Gurugram, HR
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Job Position: Assistant Manager (Analytics)- Employee Commute Services
ROLE AND RESPONSIBILITIES
Job Description: Assistant Manager (Analytics) – Commute/Transport
A Transport Analytics Assistant Manager for Employee Commute Services oversees corporate mobility programs, using data to identify optimization opportunities, control costs, and ensure/enhance safety. The resource needs to bridge data science and operations to create seamless, cost-effective daily travel experiences for corporate workforces.
Data Analytics & Reporting
Develop, maintain, and enhance commute operations dashboards tracking key metrics including OTA%, OTD%, no-show rates, fleet utilization, scheduling efficiency, and per-cab occupancy
Build automated reporting frameworks for daily, weekly, and monthly commute performance reviews
Perform root cause analysis on operational deviations such as service delays, high no-show rates, and cost overruns
Create data visualizations and executive summaries for leadership reviews and business presentations
Analyze cost impact of no-shows, route inefficiencies, and underutilized fleet capacity
Operations Intelligence
Monitor and analyze commute request patterns, shift-wise demand, and seasonal trends to support capacity planning
Develop predictive models for demand forecasting, route optimization, and fleet deployment
Identify opportunities for cost optimization through data-driven recommendations on route consolidation, vehicle right-sizing, and scheduling improvements
Track and analyze safety incident data (major/minor incidents) to identify patterns and recommend preventive measures
Support vendor performance evaluation through SLA compliance analytics
Platform & Tools Management
Manage and optimize data pipelines from transportation management systems (e.g., MoveInSync ETS)
Administer and enhance BI tools and dashboards (Excel, or similar platforms) for commute analytics
Ensure data integrity, accuracy, and timeliness across all reporting systems
Collaborate with technology teams to improve data collection, integration, and automation capabilities
Stakeholder Management & Communication
Partner with Commute Program Managers, site operations teams, and vendor partners to translate data into actionable strategies
Present analytical findings and recommendations to senior leadership and cross-functional stakeholders
Respond to ad-hoc data requests and provide analytical support for strategic initiatives
Train and mentor team members on analytics tools, methodologies, and best practices
Process Improvement
Identify and implement process improvements through data analysis and benchmarking
Develop and standardize KPI definitions, measurement methodologies, and reporting templates
Drive automation of manual reporting processes to improve efficiency and reduce turnaround time
Establish data governance standards for commute analytics
Essential Skills
Technical Skills: Advanced proficiency in Microsoft Excel. Experience with BI tools (Tableau, Power BI) and data visualization is highly valued.
Technology Tool Skills: Hands-on experience with corporate transport software (e.g., MoveInSync, Routematic), and GPS tracking dashboards.
Strong knowledge of administration, facilities, and transport management principles.
Proficiency in fleet planning and fleet management software.
Excellent organizational, communication, and leadership skills.
Ability to handle customers, analyze data, and resolve conflicts.
Required Qualifications:
Bachelor's degree in business/computer science
3-5 year’s experience in transportation or facilities management
Strong analytical and problem-solving skills
Program management experience
Knowledge of transportation demand management principles
Excellent communication and interpersonal skills
Experience with transport management software/tool
KeyPerformanceMeasures
Compliance with the ServiceLevelAgreementestablishedbetweenJones Lang LaSalle and Amazon (Client)
Location:
On-site –Gurugram, HR
Scheduled Weekly Hours:
48
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!
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