Operations/Renewals Manager at JK ASSOCIATES in Dubai

Job Summary

We are looking for an experienced Operations & Renewals Manager to manage our company formation, licence renewal, visa, amendment, and corporate service operations.

The ideal candidate should have strong practical knowledge of UAE free zones and mainland authorities, excellent leadership skills, and the ability to manage a high volume of renewals while maintaining accuracy, timely completion, client satisfaction, and profitability.

Key Responsibilities

• Manage the complete operations and renewals department.
• Oversee approximately 100–150 license renewals per month.
• Maintain a minimum 85% client renewal and retention ratio.
• Handle mainland and free-zone licence renewals, amendments, cancellations, and establishment card renewals.
• Coordinate investor, partner, employment, dependent, and Golden Visa applications.
• Manage immigration cards, e-channel registrations, labour establishment cards, visa allocations, medical tests, Emirates ID applications, and status changes.
• Ensure clients are contacted well before licence, visa, and establishment card expiry dates.
• Prepare accurate quotations and clearly explain government and professional fees.
• Verify documents and applications before submission.
• Coordinate with UAE free-zone authorities, government departments, typing centres, medical centres, and other service providers.
• Monitor pending applications and ensure timely follow-up until completion.
• Resolve operational issues, authority rejections, client complaints, and urgent cases.
• Maintain accurate renewal trackers, expiry reports, CRM records, and client files.
• Allocate cases to team members and monitor their daily performance.
• Train and guide operations and renewal executives.
• Monitor professional fees, collections, profitability, and monthly gross-profit targets.
• Identify cross-selling opportunities, including accounting, corporate tax, VAT, bank account assistance, trademark registration, AML, Golden Visa, and other corporate services.
• Provide management with daily, weekly, and monthly performance reports.
• Ensure full compliance with company procedures and UAE authority requirements.

Required Knowledge

Candidates should have practical experience dealing with several of the following:

• Dubai Economy and Tourism (DET)
• Meydan Free Zone
• IFZA
• SHAMS
• Ajman Free Zone
• RAKEZ
• DMCC
• JAFZA
• Dubai South
• Immigration, MOHRE and ICP/GDRFA procedures
• Corporate tax, VAT, UBO, ESR and AML-related services

Candidate Requirements

• Minimum 3–5 years of UAE experience in business setup, company formation, PRO services, or licence renewals.
• At least 1–2 years of team-management experience is preferred.
• Strong knowledge of UAE free-zone and mainland renewal procedures.
• Good understanding of government fees, renewal timelines, penalties, and documentation.
• Proven ability to manage a high volume of cases and meet monthly targets.
• Strong leadership, problem-solving, negotiation, and client-handling skills.
• Excellent attention to detail and document accuracy.
• Proficiency in CRM systems, Microsoft Excel, email communication, and reporting.
• Excellent written and spoken English.
• Knowledge of Arabic, Hindi, Malayalam, or other languages will be an advantage.
• Candidates with an existing network of authority contacts will be preferred.

Key Performance Indicators

• Monthly license renewal volume
• Minimum 85% client retention rate
• Monthly gross-profit achievement
• Timely completion of applications
• Accuracy of submissions and documentation
• Collection of outstanding payments
• Client satisfaction and complaint resolution
• Team productivity and individual performance
• Cross-selling and additional service revenue

What We Offer

• Competitive salary based on experience
• Performance-based incentives
• Professional and supportive working environment
• Career growth within an established UAE business consultancy
• Exposure to multiple mainland and free-zone authorities

Application Question

When applying, please mention:

• Your total UAE business setup experience
• Free zones and mainland authorities you have worked with
• Average number of renewals managed per month
• Current and expected salary
• Notice period and availability to join

Pay: AED5,000.00 - AED7,000.00 per month

Experience:

• Operations management: 2 years (Preferred)
• Business formation: 3 years (Required)

Work Location: In person