JFK International Air Terminal→

Intern, IT & Digital at JFK International Air Terminal in Jamaica, NY

InternshipOn-sitePart-timeJamaica, NY$46k–$46k/yr

Skills

it service management (itsm)servicenowmicrosoft 365windowsnetworkingios

Job Description

Job Title: Intern, IT & Digital
Internship Position

Position Overview: This position is designed for individuals eager to gain hands-on experience in the field of information technology & digital solutions. The IT Intern will work closely with several IT & Digital domains, assisting with technical field support, systems management & maintenance, and project implementation support.

Reports To: Vice President, IT & Digital

FLSA Status: Non-Exempt

$22.00 / hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist teams within the IT & Digital department with identified projects that are aligned with corporate strategic pillars
Provide first-level technical support for hardware, software and network-related issues
Assist in troubleshooting and resolving IT issues in a timely manner
Document & track support requests using IT Service Management software (ServiceNow)
Perform maintenance on IT devices and equipment
Assist with the setup, configuration and deployment of computers and other IT equipment
Support the IT teams in maintaining network infrastructure and assist with troubleshooting issues
Help install, update and manage software applications
Assist with IT asset management, licensing management and compliance tracking
Participate in IT-related projects such as system upgrades, migrations or upgrades
Conduct research to support IT initiatives and recommend improvements
Maintain accurate records of IT assets and inventory
Update IT & Digital procedures, guidelines, and runbooks as needed
Work closely with team members to achieve department goals
Communicate effectively with staff and end-users to understand and address their technology needs

MINIMUM QUALIFICATIONS

Education, Training, and Experience

Current enrollment in or recent completion of a degree in Information Technology, Computer Science, or a related field

Special Requirements

Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.
Two to six months duration
Monday – Friday (flexible schedule 9:00 AM to 5:00 PM)
Requires working 20-28 hours per week
Basic understanding of IT Service Management (ITSM)
Familiarity with Microsoft 365 Applications, operating systems (Microsoft Windows) and networking concepts
Apple iOS devices

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge

Basic understanding of cyber security principles and practices
Basic knowledge of computer networking concepts and protocols (e.g. TCP/IP, DNS)
Basic knowledge of network equipment including switches, servers, and related hardware
Background knowledge of airport/aviation solutions & systems

Skills

Clear verbal and written communication
Can analyze and synthesize information from multiple sources to develop and communicate complex information orally and in written format to both technical and non-technical backgrounds
Demonstrated analytical mindset with ability to troubleshoot and creatively solve business and technical
Active learning: Understand the implications of new information for both current and future problem-solving and decision-making
Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Time management: Manage one’s own time or the time of others
Coordination with others: Adjust actions in relation to others' actions
Judgement and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate one

Abilities

Demonstrated ability to collaborate with peers from a variety of disciplines.
Ability to meet development scope, schedule and budget commitments
Ability to develop and maintain strong, effective relationships across the organization and solution partners
Ability to understand business requirements and translate into functional and technical requirements
Ability to achieve outcomes through partnerships
Ability to support the company through the enablement of technology and showing initiative and flexibility
Ability to effectively communicate verbally and in written form with business units and stakeholders to proactively anticipate, prioritize and/or solve issues with a customer serviced focused culture
Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences
Speak: Communicate information and ideas in speaking so others will understand
Comprehend written information: Read and understand information and ideas presented in writing
Write: Communicate information and ideas in writing so others will understand
Recognize problems: Tell when something is wrong or is likely to go wrong
Reason to solve problems: Apply general rules to specific problems to produce answers that make sense
Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns

PHYSICAL CONDITIONS/WORK ENVIRONMENT:

The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve pulling, pushing, and standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 50 pounds. The essential sensory and communicative activities include feeling, hearing, and vision abilities to include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

All JFKIAT employees must commit to supporting our 4 strategic pillars:

And our corporate values designed to: