Intern, IT & Digital at JFK International Air Terminal in Jamaica, NY

Summary: JFK International Air Terminal is seeking an IT Intern to gain hands-on experience in information technology and digital solutions. The intern will assist with technical support, systems management, and project implementation while working closely with the IT & Digital department. Responsibilities: - Assist teams within the IT & Digital department with identified projects that are aligned with corporate strategic pillars - Provide first-level technical support for hardware, software and network-related issues - Assist in troubleshooting and resolving IT issues in a timely manner - Document & track support requests using IT Service Management software (ServiceNow) - Perform maintenance on IT devices and equipment - Assist with the setup, configuration and deployment of computers and other IT equipment - Support the IT teams in maintaining network infrastructure and assist with troubleshooting issues - Help install, update and manage software applications - Assist with IT asset management, licensing management and compliance tracking - Participate in IT-related projects such as system upgrades, migrations or upgrades - Conduct research to support IT initiatives and recommend improvements - Maintain accurate records of IT assets and inventory - Update IT & Digital procedures, guidelines, and runbooks as needed - Work closely with team members to achieve department goals - Communicate effectively with staff and end-users to understand and address their technology needs Required Qualifications: - Current enrollment in or recent completion of a degree in Information Technology, Computer Science, or a related field - Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport - Two to six months duration - Monday – Friday (flexible schedule 9:00 AM to 5:00 PM) - Requires working 20-28 hours per week - Basic understanding of IT Service Management (ITSM) - Familiarity with Microsoft 365 Applications, operating systems (Microsoft Windows) and networking concepts - Apple iOS devices - Basic understanding of cyber security principles and practices - Basic knowledge of computer networking concepts and protocols (e.g. TCP/IP, DNS) - Basic knowledge of network equipment including switches, servers, and related hardware - Background knowledge of airport/aviation solutions & systems - Clear verbal and written communication - Can analyze and synthesize information from multiple sources to develop and communicate complex information orally and in written format to both technical and non-technical backgrounds - Demonstrated analytical mindset with ability to troubleshoot and creatively solve business and technical - Active learning: Understand the implications of new information for both current and future problem-solving and decision-making - Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times - Time management: Manage one's own time or the time of others - Coordination with others: Adjust actions in relation to others' actions - Judgement and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate one - Demonstrated ability to collaborate with peers from a variety of disciplines - Ability to meet development scope, schedule and budget commitments - Ability to develop and maintain strong, effective relationships across the organization and solution partners - Ability to understand business requirements and translate into functional and technical requirements - Ability to achieve outcomes through partnerships - Ability to support the company through the enablement of technology and showing initiative and flexibility - Ability to effectively communicate verbally and in written form with business units and stakeholders to proactively anticipate, prioritize and/or solve issues with a customer serviced focused culture - Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences - Speak: Communicate information and ideas in speaking so others will understand - Comprehend written information: Read and understand information and ideas presented in writing - Write: Communicate information and ideas in writing so others will understand - Recognize problems: Tell when something is wrong or is likely to go wrong - Reason to solve problems: Apply general rules to specific problems to produce answers that make sense - Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns Required Skills: IT Service Management (ITSM), Microsoft 365 Applications, Microsoft Windows operating system, Networking concepts, Apple iOS devices, Cyber security principles, Computer networking protocols TCP/IP, Computer networking protocols DNS, Network equipment switches, Network equipment servers, Airport/aviation solutions & systems, Clear verbal, Analytical mindset, Active learning, Coordination with others, Judgement, Customer service orientation, decision making