Customer Growth Lead (official title TBD) at Jersey Watch in Remote

Jersey Watch is looking for an experienced sales professional who is ready for their next opportunity.

My name is Tim, Cofounder/CEO at Jersey Watch. I'm looking for a new team member to join our company and lead the front lines of new customer growth. You'll be the first sales rep at our company and have lots of autonomy and responsibility.

About Jersey Watch

Jersey Watch is the all-in-one software platform built specifically for youth sports organizations. Thousands of volunteer-run leagues and clubs across the country use Jersey Watch to manage their website, registration, payments, schedules, and communication — all in one place.

We're a small (you’ll be our 10th full-time team member), remote-first team that ships product fast, talks to customers daily, and takes product-led growth seriously. Most of our new organizations discover Jersey Watch, try it, and get up and running on their own. This role will exist to help customers convert faster and educate customers throughout the sales funnel from discovery to close.

Learn more about our company at www.jerseywatch.com

The Role

As our Customer Growth Lead, you'll be the human behind our self-serve product. You'll work the top, middle, and bottom of the funnel to help ICP prospects understand how Jersey Watch fits their organization, get them to the "aha" moment quickly, and convert them into long-term paying customers.

Because our product is self-serve, the line between Sales and Customer Care is blurry. You'll spend most of your time selling to new customers, but you'll partner daily with our Customer Care team to make sure new organizations are set up for success, and you'll occasionally step in to help onboard or troubleshoot for customers you brought in.

This is a great launching pad for anyone who wants to build a career in sales and leadership. We expect our sales team to grow over the next several years, and we want this person to recruit and lead future team members.

What You'll Do

• Own inbound sales. Work trial signups, demo requests, and email inquiries. Run discovery calls and product walkthroughs with league administrators, coaches, and club directors.
• Develop relationships with a wide variety of volunteer sports administrators in the US & Canada.
• Source, create, and close new customers through outbound campaigns. You’ll work with company leadership to start new outbound initiatives for our company. Finding lead lists, creating outbound email campaigns, and signing up new customers.
• Convert self-serve users. Proactively reach out to active trial accounts, identify organizations most likely to convert, and guide them through registration setup, payment configuration, and go-live.
• Sell consultatively. Understand each organization's structure (rec leagues, travel clubs, multi-sport associations) and map Jersey Watch's capabilities to their season timeline and pain points.
• Partner with Customer Care. Collaborate daily with our Customer Care team on handoffs, escalations, and shared accounts. Step in to help your customers when they need a hand early in their lifecycle.
• Feed the product loop. Surface recurring objections, feature gaps, and friction points to our product and marketing teams so we can continuously sharpen our PLG motion.
• Keep your house in order. Maintain clean pipeline hygiene in our CRM, track activity, and hit weekly and monthly activity and customer targets.
• Help shape the playbook. As the first member of our sales team, your voice will directly influence our scripts, sequences, pricing conversations, and Sales-to-Customer Care handoff process.

Why Jersey Watch

• Real impact. You're selling software that gives volunteers their time back and makes youth sports run better. You’ll feel that every week in the stories customers share.
• Remote-first. Work from anywhere in the U.S. with flexible hours and a team that trusts you to get it done.
• Growth path. This role is the first sales position at our company and will provide lots of potential for upward mobility in the short and long term.
• Small team, big ownership. You'll help shape how we sell, not just execute a script.
• Benefits. Competitive base + commission, health coverage, paid time off, and coworking stipend.