Implementation Engineer at Jellyfish in Remote

Summary: Jellyfish is seeking an Implementation Engineer to join their post-sales Customer Success team. The role involves working directly with customers to integrate Jellyfish into their software engineering practices, ensuring a smooth onboarding experience and providing ongoing support throughout the customer lifecycle. Responsibilities: - Meet with new customers to learn about their software development practices - Propose how to best integrate Jellyfish into customers’ processes - This may include persuading customers to implement recommended best practices - Project manage the implementation process, by designing an onboarding plan, executing product configurations and engaging other technical resources as needed - Consult with Account Executives and Sales Engineers about the work performed during the sales process to assess customer's priorities for implementation - Manage the customer experience throughout the onboarding process, with particular emphasis on customer communication, internal collaboration, and prompt and effective escalation - Conduct initial training for onboarding customers and work with CSMs on customers’ ongoing training plan - Working with our CSM’s, provide ongoing recommendations to customers on the implementation of new or complex configurations throughout the customer lifecycle - Stay up to date on Jellyfish features and releases, and communicate product changes to customers via training and enablement sessions Required Qualifications: - Have experience with software development processes, in particular how Jira and source control systems like GitHub are used by engineering teams - Self-motivated and have a strong interest in contributing to continuous improvement of processes and procedures - Experience working at a software company (ideally SaaS) and are comfortable working in a dynamic startup environment - Passion for learning and solving complex problems with an empathetic touch - Organized, with an ability to develop and execute complex plans throughout the implementation cycle life of the client relationship - Experience project managing customer-facing projects, and have successfully used collaborative project management tools to keep work on track - Team-oriented (we before me), collaborative, and comfortable working cross-functionally - Convincing and personable, have strong verbal/written communication and presentation skills, and are comfortable persuading both internal and external resources - Technically proficient, with an aptitude for analyzing data - You have at least one year of Implementation, Sales Engineering, Customer Success, Support, or Integrations-focused Solution Consulting experience - Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time Required Skills: Software development processes, Jira, GitHub Important Skills: Customer Success experience, Project management Nice-to-Have Skills: Technical proficiency