BDC at Jeff D'Ambrosio Auto Group in Downingtown, PA

Jeff D'Ambrosio Auto Group of Downingtown is looking for an experienced Automobile Dealership Business Development to manage our internet Sales Team. Salary plus bonus plus great work environmental.

Qualifications

• Outgoing personality, ability to influences staff to improve department effiiciency and schedule appointments.
• Phenomenal communication skills with customers and team members.
• Applicant must have previous automotive dealerships experience.
• Extremely customer service oriented.
• Must have strong computer skills.
• Enthusiastic personality.

Responsibilities

• Ensures BDC team follows up with all Leads, appointments are set and confirmed until completion of sale.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Manage and track all leads. Monitor efficience of staff daily.
• Manage all incoming and outgoing phone calls and emails.
• Maintain daily, weekly, and monthly department forecasts and goals.
• Work closely with Executive Management and Sales Department Managers to develop appointment setting strategies.
• Ensure all customer contacts are processed through the CRM.
• Schedule appointments and reschedule no-show customers.
• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership's goals and learn to overcome objections and thrive within sales situations.
• Answer customer internet inquirers by email, text and phone.
• Achieve the sales and customer satisfaction objective set by management.
• Conduct interviews, recruit, hire and train candidates.
• Prepare necessary reports for the entire department.
• Reinforce and adhere to all company policies.
• Previous experience preferred.

In addition to competitive pay, we offer

• Medical and Dental
• 401K Plan
• Paid vacation
• Flexible Schedules
• Dynamic and supportive work environment.