Senior Account Manager - Italy at JD.com in ITA-Lombardy-Milan

Senior Account Manager - Italy

Location: ITA-Lombardy-Milan

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

The Role:

Develop, maintain, and optimize relationships with 3P sellers aligned with Joybuy’s marketplace strategy. You will have an opportunity to influence the evolution of the e-commerce sector within a high-performance, inclusive environment. As a key part of our team, you’ll dive into the fast-paced world of online retail to help our sellers grow and succeed. This isn’t just a job—it’s a chance to build strong professional relationships and help shape the future of e-commerce. You’ll use your skills to scale businesses and make a real impact, all while expanding your own career and expertise in a supportive, collaborative environment.

What You'll Do:

• Look for new businesses and guide them through the entire process of setting up their shop.

• Work closely with everyone from big, well-known brands to small, creative businesses to keep them successful.

• Help sellers use tools and services to grow their business across different product categories.

• Look at market trends and internal numbers to spot new ways for sellers to improve.

• Team up with different departments to create solutions that are good for both sellers and customers.

• Stay on track to meet your goals for managing and growing seller accounts.

• Keep up with what’s happening in your product area to understand customers and the competition.

• Pass on what you learn from sellers to the internal teams to help make the marketplace better for everyone.

About you:

• Experience in account management and sales

• Experience in building long-term B2B partnerships

• Strong understanding of Italy/EU marketplace and sellers

• Comfortable analysing complex data and providing actionable recommendations.

• Structured, performance-oriented, and able to collaborate effectively with diverse stakeholders, including international teams.

• Excellent communication skills in English and Italian

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.