Marketplace Partner Ecosystem Manager at JD.com in GBR-London

Marketplace Partner Ecosystem Manager

Location: GBR-London

Who We Are

Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us. Don’t just buy, Joybuy.

Learn more about who we are and what we do: https://about.joybuy.com/about/

What We Offer

Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.

About The Team

You’ll be joining the Joybuy team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

About the Role

We are looking for an experienced Marketplace Partner Ecosystem Manager to build and scale our partner ecosystem across Europe.

In this role, you will own the end-to-end partner lifecycle, including partner acquisition, enablement, governance, performance management, and ecosystem development. Working closely with Marketplace, Product, Commercial, Seller Success, and Regional teams, you will develop scalable partner programs, strengthen partner capabilities, and drive merchant success and marketplace growth.

This is a highly cross-functional role requiring strong operational excellence, strategic thinking, stakeholder management, and a passion for building marketplace ecosystems.

What You'll Do

• Build and execute the partner ecosystem strategy across European markets.
• Recruit, evaluate, onboard, and develop high-quality marketplace partners aligned with business priorities.
• Design scalable partner enablement programs, governance mechanisms, operational standards, and performance frameworks.
• Build long-term strategic partnerships and continuously improve partner capability, service quality, and merchant satisfaction.
• Develop partner segmentation, incentive models, and ecosystem operating mechanisms to maximize commercial impact.
• Lead cross-functional programs involving Marketplace, Product, Commercial, and Regional Operations teams to deliver strategic initiatives.
• Analyze ecosystem performance and business metrics to identify growth opportunities and drive continuous improvement.

What You'll Bring

• Bachelor's degree or above.
• 5+ years of experience in marketplace operations, partner ecosystem management, business operations, or cross-border e-commerce.
• Experience managing marketplace partners, agencies, service providers, or ecosystem partners.
• Strong understanding of marketplace business models and ecosystem operations.
• Proven experience building partner programs, enablement frameworks, governance models, or operational mechanisms.
• Strong project management, stakeholder management, and cross-functional collaboration skills.
• Data-driven with excellent analytical and problem-solving abilities.
• Professional proficiency in English.
• Experience working for or with marketplace platforms is highly preferred.

At Joybuy, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.