Salon Customer Experience Specialist -… at JCPenney · Hagerstown

Summary: JCPenney is the shopping destination for diverse, working American families, offering a broad portfolio of fashion, beauty, and personal services. The Customer Sales and Experience Specialist is responsible for creating a welcoming salon experience, managing front desk operations, and driving retail sales through exceptional customer service and product knowledge. Responsibilities: - Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions - Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets - Educates guests on the benefits and usage of products to support their at-home care routine - Partners with stylists to reinforce product recommendations during checkout - Supports the execution of in-salon promotions, product launches and limited time offers - Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position - Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate - Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage - Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression - Engages and actively listens; ensures guests feel supported, and excited to return - Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out - Communicates effectively with guests to confirm appointments and answer questions - Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists - Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail - Meets or exceeds company attendance and on-time standards - Participates in ongoing skills development through company and/or vendor provided training and skill practice - Promotes and supports events that drive traffic, client engagement, and service bookings - Participates in team meetings and training to stay aligned with salon goals - Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing - Upholds salon cleanliness and organization standards within front desk and salon retail area - Handles phone and in person inquiries with efficiency and professionalism - Supports inventory management by tracking product levels, restocking retail shelves and alerting leadership of low stock - Follows salon policies and procedures, including safety, sanitation, and compliance protocols Required Qualifications: - Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services - Results: Solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others - Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes - Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency Required Skills: Retail Sales, Appointment Scheduling, Product Knowledge, Inventory Management, Payment Processing, Salon Services, Customer Service, Confidence, Proactiveness Benefits: Medical/dental/vision, Term life insurance, Paid vacation/holidays*, 401(k) with Company match, Associate discount on JCPenney merchandise