Salon Customer Experience Specialist - Plaza… at JCPenney · Del Rio

Summary: JCPenney is a national retail and personal services company offering fashion, home, beauty, jewelry, and salon services through stores and digital channels. The Salon Customer Experience Specialist manages front desk operations, delivers welcoming guest service, recommends and sells salon products, supports stylists, and contributes to salon sales and operational goals.

Responsibilities:
- Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions
- Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets
- Educates guests on the benefits and usage of products to support their at-home care routine
- Partners with stylists to reinforce product recommendations during checkout
- Supports the execution of in-salon promotions, product launches and limited time offers
- Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position
- Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate
- Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage
- Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression
- Engages and actively listens; ensures guests feel supported, and excited to return
- Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out
- Communicates effectively with guests to confirm appointments and answer questions
- Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists
- Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail
- Meets or exceeds company attendance and on-time standards
- Participates in ongoing skills development through company and/or vendor provided training and skill practice
- Promotes and supports events that drive traffic, client engagement, and service bookings
- Participates in team meetings and training to stay aligned with salon goals
- Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing
- Upholds salon cleanliness and organization standards within front desk and salon retail area
- Handles phone and in person inquiries with efficiency and professionalism
- Supports inventory management by tracking product levels, restocking retail shelves and alerting leadership of low stock
- Follows salon policies and procedures, including safety, sanitation, and compliance protocols

Required Qualifications:
- Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services
- Results: Solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others
- Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes
- Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency

Required Skills: Salon Product Knowledge, Retail Sales, Appointment Scheduling, Payment Processing, Inventory Management, Product Recommendation, Salon Services Knowledge

Benefits: Medical, dental, and vision coverage (if eligible), Term life insurance (if eligible), Paid vacation (if eligible), Paid holidays, including eight paid holidays during the calendar year for associates eligible for paid vacation (MTO), 401(k) with Company match (if eligible), Associate discount on JCPenney merchandise, Additional compensation for all store hourly associates scheduled to work on a designated holiday