Case Coordinator at JB Brown… · Birmingham

Summary: JB Brown Criminal Trial Practice is a high-performing criminal defense firm dedicated to delivering exceptional advocacy and service. They are seeking a Case Coordinator to guide prospective clients through the decision to hire the firm, ensuring a seamless transition and maintaining high levels of communication and empathy throughout the process. Responsibilities: - Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value - Maintain timely follow-up using CRM systems to maximize conversion rates - Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services - Track metrics and maintain accurate records of conversations, follow-ups, and outcomes - Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations Required Qualifications: - Driven, persuasive, emotionally intelligent sales professional - Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm's value - Maintain timely follow-up using CRM systems to maximize conversion rates - Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services - Track metrics and maintain accurate records of conversations, follow-ups, and outcomes - Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations - Exceptional verbal communication and emotional intelligence - Strong closer mentality; can ask for the sale and secure commitment - Comfortable discussing fees and guiding people into payment decisions - Thrives in a fast-paced environment with fluctuating call volume - Compassionate tone paired with confident direction - Highly organized with strong follow-up discipline - Able to stay calm and structured when dealing with people under stress Preferred Qualifications: - Candidates with experience in persuasion-heavy, emotionally charged, or urgency-based sales environments perform exceptionally well here - Rehab admissions / treatment center intake - Car sales, finance managers, desk managers, or closers - High-ticket phone sales or call-center sales roles - Insurance sales - Bail bonds intake - Collections or payment negotiation roles - Any role requiring confident conversations about pricing, urgency, and objection handling Required Skills: Sales experience Important Skills: CRM systems, Follow-up discipline Nice-to-Have Skills: Calm under stress, Compassionate tone, Confident direction