Customer Support Representative at JAGGAER · Madrid

Overview

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.

For more information, visit www.jaggaer.com

What We're Looking For

We are looking for a Customer Support Representative to provide functional support to customers and suppliers using the JAGGAER platform. In this role, you will help resolve first-line technical questions, understand customer workflows, and connect customers with the appropriate internal teams. Your work will support a reliable customer experience and help customers make effective use of the platform.

Principal Responsibilities

• Provide functional support to customers and suppliers using the JAGGAER platform, including first-line assistance with technical issues.
• Act as a connection point between customers and internal teams such as Development, Project Management, and Professional Services.
• Analyze customer and project-specific interfaces and workflows to understand issues and identify practical solutions.
• Manage customer relationships and escalations with appropriate ownership and follow-through.
• Maintain knowledge of in-house solutions and translate technical concepts into clear, accessible explanations for non-technical audiences.

Position Requirements

Must Have

• Good understanding of business processes and proficient computer skills.
• Strong customer focus, clear communication skills, and the ability to remain effective in a high-pressure environment.
• Ability to learn quickly, work in a solution-oriented way, and work autonomously when appropriate.
• Professional proficiency in Spanish and English.

What We Offer

• We offer an international and professional working environment with a collaborative and inclusive culture.
• You will be part of a diverse and supportive team, with opportunities for learning, development, and career progression.
• We foster open communication and provide a dynamic environment that encourages creativity and continuous improvement.
• An attractive combination between office & home-office
• Additional benefits include meal vouchers and other employee benefits.
• The final offer will be determined based on objective, gender-neutral criteria such as relevant experience, skills, job-related competencies, and internal pay structures.

Equal Opportunity

• We are committed to creating a fair, inclusive, and supportive workplace for all.
• All employment decisions are based on objective and gender-neutral criteria.
• We do not request or consider information about current or past compensation during the hiring process.

Our Values

At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them — the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.

Transparency – Openness Builds Trust

Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.

Entrepreneurial Spirit – Own It, Drive It, Make It

A customer-focused, problem-solving mindset is at the cornerstone of both organizational and personal growth.

Accountability – Thumbs In, Not Fingers Out

We take responsibility ourselves before pointing elsewhere.

Metrics-Driven Results – Outcomes Over Activities

Data and evidence guide our decisions, help us correct course quickly, and ensure we are delivering meaningful impact.