Agent, Surveillance at Jackson Rancheria Casino Resort in Jackson, CA

Overview

The Surveillance Agent plays a key role in monitoring properties owned by the Tribe. This position involves learning and applying fundamental surveillance skills, with a strong focus on observing, documenting, and reporting criminal, regulatory, and procedural activities that could negatively impact operations.

Responsibilities

• Monitors all areas of the casino using CCTV digital equipment.

• Observes, records, and reports potential security and safety risks to guests and employees.

• Observes employees participating in cash handling activities to detect infractions of house rules, casino policies and regulations.

• Observes employees and guests involved in gaming activities to detect infractions of house rules, detect cheating and fraudulent uses of casino property.

• Documents and reports all procedural, criminal, and regulatory infractions.

• Uses CCTV and digital surveillance tools to record, label, and store video evidence.

• Learns the NIGC minimum internal control standards relevant to casino operations and reports any infractions to the Gaming Commission.

• Understands departmental policies and procedures affecting the overall casino operation.

• Completes daily activity reports accurately.

• Coordinates with relevant departments when surveillance detects issues requiring further investigation or attention.

• Attends scheduled department meetings and training sessions.

• Gains a basic understanding of table games, slots, count, and cashier procedures, focusing on detecting procedural errors and cheating methods.

• Ensures accuracy and completeness in all daily logs, incident reports, and saved video records.

Qualifications

• Minimum High School level education.
• Prior gaming experience in any of the following areas is preferred: surveillance, table games, slots, and cage.

Pay range: $21.00 - $27.30 per hour

*Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.